Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Personal qualities may include:
appropriate interpersonal communication
commitment to maintaining appropriate personal presentation
commitment to use of sustainable work practices
environmental awareness
honesty
integrity
probity
timeliness and punctuality.
Effective communication strategies may include:
active listening
being non-judgemental
exploring problems in a positive manner
expressing an individual perspective
providing sufficient time for questions and responses
providing summarising and reflective responses in conflict situations
using appropriate words, behaviour and posture
using clarifying and summarising questions
using clear and concise language
using culturally appropriate communication
using plain English
using verbal and non-verbal communication.
Personal work responsibilities, priorities and accountabilities may include:
completing and explaining to client enterprise risk mitigation documentation:
disclaimers
product information
complying with security procedures
conducting swimming pool and spa servicing
dealing with conflicting goals
determining work and personal needs
meeting duty of care requirements
meeting individual and team goals and targets
meeting quality assurance requirements
meeting WHS requirements
mentoring and supporting others
modelling sustainable practice
personal presentation requirements, including:
company uniform
corporate image
dress
footwear
greeting and farewell
grooming
hygiene
identity badge
personal hygiene
positive image
punctuality
planning new work
prioritising and scheduling work and other activities
promoting corporate image of enterprise
reassessing performance
reporting on work performance
working in a team.
Work situations may include:
different conditions:
challenging cultural, physical and social conditions
conflict
stress
time pressure
different locations:
office
public swimming facilities
private residences
recreation areas
vehicle
warehouse and storage areas.
Sources of specialist advice may include:
coach
colleague
employer
government agency
industry body
industry practitioner
mentor
supervisor
technical expert.
Personal strengths and weaknesses must be assessed against:
industry competency standards
job requirements
other relevant benchmarks.
Skills and knowledge related to swimming pool and spa servicing may include:
chemicals and chemical safety
duty of care
energy, water and waste efficiency
enterprise documentation:
disclaimers
invoices
product and service information
quality system
risk mitigation
regulatory environment related to swimming pool and spa servicing
swimming pool and spa:
accessories
construction
operating systems
types
water quality
work health and safety.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by demonstrating evidence of ethical practice, planning and priority setting, compliance with organisational quality requirements, as well as the preparation of a personal development plan.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person should demonstrate the ability to:
demonstrate personal motivation and commitment to the work role
manage day-to-day responsibilities and conflicting demands as a swimming pool and spa technician in an efficient and cooperative manner
relate positively to clients, fellow workers and the management team
assess personal strengths and weaknesses and plan and implement an appropriate personal development plan
demonstrate ethical practice and compliance with the regulatory requirements that apply to swimming pool and spa servicing
comply with enterprise quality assurance requirements.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian standards’ requirements.
Resource implications for assessment include:
relevant codes, standards and government regulations
computer equipment suitable for generating reports
a technical reference library with current publications on:
work organisation
goal setting
time management
ethical practice and quality assurance.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
This unit could be assessed on its own or in combination with other units relevant to the job function.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.