Unit of competency Outline
Date retreived
22/07/2026 5:56 AM AWST
22/07/2026 5:56 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Prepare quotations for floristry products
Prepare quotations for floristry products
Unit of competency
National Code
SFLSOP010
SFLSOP010
State Code
AVG46
AVG46
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
01/02/2016
Field of Education
080501 - Sales
Original Release Date
01/02/2016
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to calculate costs of custom made floristry products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined. Quotations could be provided face-to-face, via electronic means or over the telephone.This unit applies to all floristry industry businesses including retail floristry shops, studio or online businesses and those that specialise in corporate or special events. It applies to frontline sales or operations personnel who work with some level of independence and under limited supervision and guidance from others. This includes retail florists, telephone sales agents, e-business sales personnel, studio florists and floral designers.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Source information for quotations.
- 1.1 Obtain information on specific customer needs and preferences generated by self or others in the sales process.
- 1.2 Create records to administer customer details and requirements.
- 1.3 Source, select and interpret product and costing information to prepare quotation.
- 1.4 Identify missing supplier costs and negotiate according to commercial agreements and relationships, and within scope of individual responsibility.
- 1.5 Confirm availability of supply and identify alternative sources to allow for accurate calculations.
2. Calculate costs of products and services.
- 2.1 Calculate commissions or mark up nett costs to determine profitable selling price.
- 2.2 Calculate any additional taxes, fees and currency conversions.
- 2.3 Seek information on competitor pricing and make reasonable cost adjustments to ensure a price competitive product.
- 2.4 Calculate the final customer cost.
- 2.5 Check calculations against all product and service components.
- 2.6 Maintain detailed records of calculation method, according to organisational formats.
3. Provide quotations.
- 3.1 Prepare quotation to reflect all required customer inclusions.
- 3.2 Provide quotation to customer according to organisational procedures, formats and customer deadline.
- 3.3 Offer secondary quotations with options, as appropriate.
- 3.4 Include accurate details of product and service costs and quotation conditions and limitations.
- 3.5 Record and file all quotation details.
4. Amend quotations and issue invoices.
- 4.1 Adjust and update quotations to take account of changed requests.
- 4.2 Provide the most up to date quotation to customers inclusive of new conditions and limitations.
- 4.3 Record and file all details of adjusted quotations.
- 4.4 Prepare and provide initial and ongoing invoices to customers after acceptance of quotation.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D7694 | SFLSOP308A | Prepare quotations for floristry products | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWP2 | SFL30115 | Certificate III in Floristry | Qualification |