Unit of competency Outline

Date retreived
24/07/2026 5:11 AM AWST

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Support and promote social and emotional well being of staff and clients

Support and promote social and emotional well being of staff and clients

Unit of competency
National Code
HLTAHW505B
State Code
D5695
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
25/07/2011
Field of Education
061399 - Public Health, N.e.c.
Original Release Date
25/07/2011
Nominal Hours
80
Description
This unit describes the high level competencies required to provide social and emotional support to clients and staff and to promote the importance of maintaining social and emotional well being in the workplace
Notes
Elements and Performance Criteria
1. Assess social and emotional needs
  • 1.1 Seek relevant information and access to determine an individual's mental/emotional current state and history
  • 1.2 Observe behaviour and body language and note unusual behaviour
  • 1.3 Question individual thoroughly and appropriately to identify underlying social and emotional needs and issues
  • 1.4 Make a risk assessment in relation to potential for suicide, self-harm and/or violence
  • 1.5 Maintain confidentiality in line with organisation requirements
  • 1.6 Identify issues requiring mandatory notification and report to an appropriate authority
2. Support individuals with identified social and emotional well being problems
  • 2.1 Implement and review individual social and emotional health care plan in line with client needs and organisation procedures
  • 2.2 Provide relevant information to support the individual to make informed decisions about addressing social and emotional well being issues
  • 2.3 Support staff to acknowledge the impact of the shared history of transgenerational trauma and assist staff to implement self care strategies
  • 2.4 Support individuals to implement, maintain and review self-care strategies
  • 2.5 Monitor and review application of stress reduction techniques and activities as required to maintain and/or enhance effectiveness
  • 2.6 Provide referral as required, to maintain and/ or enhance social and emotional well being in line with individual, community and organisation requirements
  • 2.7 Manage serious or potentially serious issues referred by other staff with sensitivity and professionalism
3. Provide social/ emotional support in the workplace
  • 3.1 Encourage and support staff to address the personal impact of dealing with client social and emotional well being issues
  • 3.2 Make debriefing sessions readily available and conduct with staff in groups and/or one-on-one
  • 3.3 Refer staff members for professional assistance as appropriate
  • 3.4 Provide education and awareness programs as required to support staff and enhance their self-awareness and support personal development
No information
No information
Replaces
State Code National Code Title Type
C9003 HLTAHW505A Support and promote social and emotional well-being of staff and clients Unit of competency
Replaced By
State Code National Code Title Type
WG698 HLTAHW047 Support and promote social and emotional wellbeing of staff and clients Unit of competency
No information