Unit of competency Outline
Date retreived
22/07/2026 9:13 PM AWST
22/07/2026 9:13 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage information access
Manage information access
Unit of competency
National Code
CULLB708C
CULLB708C
State Code
D1795
D1795
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
19/09/2008
Field of Education
091301 - Librarianship And Information Management
Original Release Date
19/09/2008
Nominal Hours
100
Description
This unit describes the performance outcomes, skills and knowledge required to monitor and evaluate customer information needs, and to develop and implement appropriate access policies within the organisation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Monitor and evaluate customer information requirements
- 1.1 Develop and improve mechanisms to maintain data on collection use and customer access demands
- 1.2 Ensure evaluation mechanisms focus both on own collection and external sources
- 1.3 Take into account the organisation's directions, plans and priorities in monitoring and evaluation
2 Develop and maintain policies and strategies for information availability and access
- 2.1 Develop policies, based on evaluation, and which take account of anticipated developments and provide for unexpected developments
- 2.2 Develop policies which meet current organisational priorities and strategies
- 2.3 Evaluate potential resource implications and ensure policies fall within current budgetary and other resource constraints
- 2.4 Maintain awareness of technological and other trends and their potential impact on medium and long-term policy development
3 Implement and manage information access policies
- 3.1 Identify barriers to information access and develop strategies to overcome them in accordance with organisational policies
- 3.2 Establish processes to coordinate and control collection of information, licensing arrangements and other agreements
- 3.3 Provide opportunities for maximum input from staff and the formal and informal sharing of staff knowledge and expertise
- 3.4 Monitor and assess short and long term implications of policies and strategies and take appropriate action
4 Develop and manage cooperative information access activities
- 4.1 Establish and maintain liaison and working arrangements with other information providers to explore and facilitate resource sharing and other cooperative activities
- 4.2 Share research findings, information and ideas with others to facilitate cooperative arrangements
- 4.3 Meet the organisation's responsibilities in relation to national initiatives and standards
- 4.4 Initiate appropriate cooperative arrangements to bring identifiable benefits to customers
- 4.5 Ensure co-operative activities reflect awareness of relevant local, national and international issues, standards and protocols, and legal and ethical issues
5 Manage change in relation to information access
- 5.1 Initiate change in a timely way to address information access arrangements
- 5.2 Introduce and implement change in consultation with all relevant parties
- 5.3 Ensure detailed plans for the implementation of change provide for assessment of the impact on communication and training needs and processes
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Mechanisms to maintain data may include:
electronic counting
surveys
community consultation
informal observation
interviews
focus groups
Organisation's directions, plans and priorities may relate to:
strategic objectives
objectives for particular customer groups
financial targets
community development
collection development
Policies and strategies may relate to many complicated matters involving:
access to information in a complex and changing environment e.g. access arrangements, local and other network access provision etc.
the organisation's response to electronic publishing, such as electronic journals distributed via telecommunications networks and not by conventional methods
organisation's response to electronic access to information e.g. the 'virtual library'
Resource implications may include:
training needs
hardware
software
licensing and other legal and ethical issues
subscriptions
telecommunications and other costs
customer education and training needs
support provision
Technological and other trends may include:
availability of new hardware/software
change in nature of customer usage patterns
change in nature of customer profile
economic issues
political and social issues
Opportunities for maximum input from staff may include:
workshops/seminars
informal consultation
surveys
staff meetings
staff working parties to address particular issues
Co-operative activities may include:
development of public programs with other providers
electronic sharing of information
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Mechanisms to maintain data may include:
electronic counting
surveys
community consultation
informal observation
interviews
focus groups
Organisation's directions, plans and priorities may relate to:
strategic objectives
objectives for particular customer groups
financial targets
community development
collection development
Policies and strategies may relate to many complicated matters involving:
access to information in a complex and changing environment e.g. access arrangements, local and other network access provision etc.
the organisation's response to electronic publishing, such as electronic journals distributed via telecommunications networks and not by conventional methods
organisation's response to electronic access to information e.g. the 'virtual library'
Resource implications may include:
training needs
hardware
software
licensing and other legal and ethical issues
subscriptions
telecommunications and other costs
customer education and training needs
support provision
Technological and other trends may include:
availability of new hardware/software
change in nature of customer usage patterns
change in nature of customer profile
economic issues
political and social issues
Opportunities for maximum input from staff may include:
workshops/seminars
informal consultation
surveys
staff meetings
staff working parties to address particular issues
Co-operative activities may include:
development of public programs with other providers
electronic sharing of information
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to develop and implement strategies for enhanced information access in a specific workplace/organisational context
comprehensive knowledge of the organisation's goals, objectives, directions and current services
comprehensive knowledge of external factors and trends that currently impact on information access
practical demonstration of skills through the development and implementation of access strategies for a specific workplace context.
Context of and specific resources for assessment
Assessment must ensure:
involvement of and interaction with others to reflect the communication and collaboration aspects of this unit
assessment is conducted over time to reflect the ongoing monitoring and implementation aspects of this unit
access to organisational strategic plans and relevant policies and procedures manuals
access to resources required for conducting evaluation of customer requirements.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of policies and strategies developed by the candidate
review of reports prepared by the candidate detailing processes undertaken to develop and implement policies, challenges faced and lessons learned for the future.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
CULLB508C Monitor and enhance information access
BSBFLM507B Manage quality customer service
BSBFLM509B Facilitate continuous improvement
BSBFLM510B Facilitate and capitalise on change and innovation.
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
ability to develop and implement strategies for enhanced information access in a specific workplace/organisational context
comprehensive knowledge of the organisation's goals, objectives, directions and current services
comprehensive knowledge of external factors and trends that currently impact on information access
practical demonstration of skills through the development and implementation of access strategies for a specific workplace context.
Context of and specific resources for assessment
Assessment must ensure:
involvement of and interaction with others to reflect the communication and collaboration aspects of this unit
assessment is conducted over time to reflect the ongoing monitoring and implementation aspects of this unit
access to organisational strategic plans and relevant policies and procedures manuals
access to resources required for conducting evaluation of customer requirements.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
evaluation of policies and strategies developed by the candidate
review of reports prepared by the candidate detailing processes undertaken to develop and implement policies, challenges faced and lessons learned for the future.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
CULLB508C Monitor and enhance information access
BSBFLM507B Manage quality customer service
BSBFLM509B Facilitate continuous improvement
BSBFLM510B Facilitate and capitalise on change and innovation.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C1472 | CULLB203A | Develop own information literacy skills | Unit of competency |
| C7149 | CULLB708B | Manage information access | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| C726 | CUL60104 | Advanced Diploma of Library-Information Services | Qualification |