Unit of competency Outline
Date retreived
23/07/2026 6:50 AM AWST
23/07/2026 6:50 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process product and service data
Process product and service data
Unit of competency
National Code
SIRWSLS004A
SIRWSLS004A
State Code
S6107
S6107
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
01/04/2008
Field of Education
089901 - Purchasing, Warehousing And Distribution
Original Release Date
01/04/2008
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to maintain and process wholesale sales, customer service and related product data using the existing business technology and systems.
Notes
Elements and Performance Criteria
1 Process product and service data.
- 1.1 Source and report product and service data using business technology and systems.
- 1.2 Store, retrieve and relay data according to business technology, information management systems and procedures.
- 1.3 Process product and service data according to confidentiality, security and systems access requirements.
2 Monitor customer sales.
- 2.1 Monitor product mix for each customer to identify potential add-on sales.
- 2.2 Monitor customer sales figures to identify success of current sales and supply targets.
- 2.3 Enter information affecting future forecasts into the database in an accurate and timely manner.
3 Maintain product database.
- 3.1 Maintain accurate and current details of products and services in product database, including deleting old items and inserting new items.
- 3.2 Collect and correctly process latest data.
- 3.3 Apply security procedures for access to database.
- 3.4 Build and maintain data records to according to business policy and procedures.
- 3.5 Collect information for reporting purposes using appropriate technology to convey product or service information.
- 3.6 Generate reports to business requirements.
4 Determine customer preferences.
- 4.1 Evaluate volume of products purchased by individual customers to anticipate future requirements and preferences.
- 4.2 Provide timely and accurate reports on information that can enhance decision making on provision of products and services to customers.
purchase requests and orders
tender submissions and proposals
invoices and payment requests
statements and petty cash vouchers
offer and contract documents
evaluation documentation
records of supplier performance
financial statements
records of conversation.
portable data entry
personal computers or terminals (stand-alone or networked)
printers
scanners
numerical keyboard equipment, including calculators
software, including:
word processing
databases
spreadsheets
financial
inventory
electronic data interchange (EDI)
point-of-sale terminals
information management systems
sales and distribution systems.
public
secure
electronic
hard copy
verbal
internal or external
annual reports
statistical reports
business customers or individuals
new or repeat contacts
external and internal contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
market share
positioning with local businesses
price
quality
volume of sales
presentation or merchandising of products or services
customer retention
shift in sales demographics.
Details recorded in
dimensions and characteristics
manufacturer or supplier
packaging
price (wholesale, retail, etc.)
trends
seasonal variations
special events
supply and distribution of products or services
operating and maintaining business technology
reporting mechanisms
use and maintenance of customer and sales data
data security and privacy
evaluation of product and service performance.
written
electronic
verbal
annual reports
internal or external
statistical reports.
tender submissions and proposals
invoices and payment requests
statements and petty cash vouchers
offer and contract documents
evaluation documentation
records of supplier performance
financial statements
records of conversation.
portable data entry
personal computers or terminals (stand-alone or networked)
printers
scanners
numerical keyboard equipment, including calculators
software, including:
word processing
databases
spreadsheets
financial
inventory
electronic data interchange (EDI)
point-of-sale terminals
information management systems
sales and distribution systems.
public
secure
electronic
hard copy
verbal
internal or external
annual reports
statistical reports
business customers or individuals
new or repeat contacts
external and internal contacts
customers with routine or special requests
people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.
market share
positioning with local businesses
price
quality
volume of sales
presentation or merchandising of products or services
customer retention
shift in sales demographics.
Details recorded in
dimensions and characteristics
manufacturer or supplier
packaging
price (wholesale, retail, etc.)
trends
seasonal variations
special events
supply and distribution of products or services
operating and maintaining business technology
reporting mechanisms
use and maintenance of customer and sales data
data security and privacy
evaluation of product and service performance.
written
electronic
verbal
annual reports
internal or external
statistical reports.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
utilises business technology and systems to perform accurate data processing, storage and retrieval according to data and systems security requirements and business policy and procedures
collects and organises information to maintain accurate and current details of products and services in product database
utilises product database to perform accurate product or service performance evaluations and report accurate information on customer preferences across a range of customers and products or services according to business policy and procedures
interprets customer preference and product or service performance information to forecast customer preferences and requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
a sales-oriented work environment
relevant sources of product and service information
relevant documentation, such as:
policy and procedures manuals
sales reports
business plans and objectives
relevant business technology and systems.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
review of portfolio of evidence
written or verbal questioning to assess knowledge and understanding.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
Evidence of the following is essential:
utilises business technology and systems to perform accurate data processing, storage and retrieval according to data and systems security requirements and business policy and procedures
collects and organises information to maintain accurate and current details of products and services in product database
utilises product database to perform accurate product or service performance evaluations and report accurate information on customer preferences across a range of customers and products or services according to business policy and procedures
interprets customer preference and product or service performance information to forecast customer preferences and requirements.
Context of and specific resources for assessment
Assessment must ensure access to:
a sales-oriented work environment
relevant sources of product and service information
relevant documentation, such as:
policy and procedures manuals
sales reports
business plans and objectives
relevant business technology and systems.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of performance in the workplace
third-party reports from a supervisor
review of portfolio of evidence
written or verbal questioning to assess knowledge and understanding.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| N0772 | WRWPL302A | Process product and service data | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WD943 | SIRWSLS302 | Process product and service data | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S576 | SIR30307 | Certificate III in Wholesale | Qualification |