Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Server applications may include:
database and data warehousing
directory services
file sharing
line of business applications
management
messaging
name services
network and remote access
printer sharing
terminal services
web applications.
Appropriate person may include:
authorised business representative
client
information technology (IT) support manager
network administrator
network manager
small or medium enterprise (SME) customer
small office home office (SOHO) customer
supervisor.
Network services may include:
dynamic host configuration protocol (DHCP)
dynamic name system (DNS)
file transfer protocol (FTP)
firewall
hypertext transfer protocol (HTTP or HTTPS)
internet message access protocol (IMAP)
network file system (NFS)
network time protocol (NTP)
post office protocol (POP)
proxy
server messages block (SMB)
simple mail transfer protocol (SMTP)
simple network management protocol (SNMP)
structured query language server (SQLS)
transmission control protocol or internet protocol (TCP/IP).
Requirements may be in reference to:
application
business
database
network
people in the organisation
platform
system.
Client may include:
external organisations
individuals
internal departments
internal employees.
Disk partitioning scheme may include:
extended partitions
logical partitions
logical volumes
partitions
RAID
swap space.
File systems may include:
EXT
FAT
HFS+
NFS
new technology file system (NTFS).
Network operating system may include the latest versions of:
Linux
Mac
Unix
Windows.
Network directory service may include:
Hesiod
Kerberos
LDAP
NIS
Novell Directory Services (NDS)
Red Hat Directory Services
SMB or Samba
Windows Active Directory Services.
Accounts may include:
computer accounts
groups
other objects defined by the operating system (OS) or network directory service
system and application accounts
user accounts.
User environment may include:
automatic mounting or mapping of file systems or network shares
login defaults and options
password security, including length, ageing and expiry
user-desktop environment.
Print services may include:
print drivers
print queues
print server
print spool location
printer pools.
System resources may include:
applications
databases
files and directories
network file systems or shares
printers
SharePoint sites
websites.
Security policy may include:
firewall
SE Linux
Windows Group Policy.
System may include:
application
business
computers
database system
financial system
information system
management system
network
software
website.
Backup and recovery may include:
automated backups using operating system backup and job scheduling tools
backup and recovery of mail systems
backup and recovery of network directory service objects
backups using third-party software
database backup and recovery
volume-shadow copies.
Update services may include:
Pup
Red Hat Network
Windows Server Update Services
Yum.
Server problems may include:
disk failure
email hostname resolution
internet connectivity logged system errors
misconfigured networking.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
install and configure server
configure network connectivity
manage the server operating system, including user accounts, file, network directory and print services
perform backup and recovery
update operating system and software
monitor and test server
troubleshoot server and network failures.
Candidates should demonstrate competency in at least two different network operating systems.
Context of and specific resources for assessment
Assessment must ensure access to:
site where server installation may be conducted
relevant server specifications:
cabling
networked (LAN) computers
server diagnostic software
switch
client requirements
WAN service point of presence
workstations
relevant regulatory documentation that affects installation activities
appropriate learning and assessment support when required.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
direct observation of the candidate installing or updating a server
verbal or written questioning of required skills and knowledge
evaluation of prepared report that outlines testing procedures, test results and recommendation to server changes.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.