Unit of competency Outline
Date retreived
23/07/2026 9:54 AM AWST
23/07/2026 9:54 AM AWST
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Lead a frontline team
Lead a frontline team
Unit of competency
National Code
SIRXMGT002
SIRXMGT002
State Code
AWX11
AWX11
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080303 - Human Resource Management
Original Release Date
13/09/2016
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to lead and manage a frontline team by delegating work, monitoring performance and taking action to improve standards of performance. It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Lead the team.
- 1.1.Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.
- 1.2.Promote an environment in which team members are motivated to achieve high standards of performance.
- 1.3.Communicate openly and honestly with team members to create a positive team culture.
- 1.4.Consult with team members when making decisions that impact them.
2. Delegate work.
- 2.1.Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.
- 2.2.Consult with and inform team members about expected standards of performance using appropriate communication methods.
3. Monitor performance standards.
- 3.1.Provide team members with feedback on their performance against expected standards.
- 3.2.Recognise coaching needs and provide on the job coaching to team members for improved performance.
- 3.3.Determine factors contributing to poor performance and implement solutions for improved performance.
- 3.4.Address ongoing poor performance according to organisational procedures.
- 3.5.Encourage team members to offer ideas, views or suggestions for improved operation.
4. Take action on performance issues.
- 4.1.Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.
- 4.2.Manage difficult conversations with team members and reach timely solutions.
- 4.3.Complete accurate and neutral reporting on team member performance where performance issues exist.
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| State Code | National Code | Title | Type |
|---|---|---|---|
| AE321 | SIRSS00027 | People Management in Retail | Skill set |
| AZZ6 | SIR40316 | Certificate IV in Retail Management | Qualification |