Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Work order information may include:
access to work site, including:
access and egress points
timing of access
budget allocations
completion times and dates
human resource requirements to complete the work tasks
job requirements and tasks
legislative and local government requirements, including environmental protection requirements
OHS requirements and emergency response procedures
requirements for working in isolated and remote locations
resource requirements, such as equipment and materials
specific client requirements, such as:
dress and presentation requirements
relationships with other activities
use of signage and barriers
work schedules
work site contact persons.
Company requirementsmay include:
business and performance plans
client communication procedures
client confidentiality procedures
client service standards
communication channels and reporting procedures
company goals, objectives, plans, systems and processes
company issued identification badge, card or pass
company policies and procedures, including:
access and equity policy, principles and practice
OHS policies and procedures, including control procedures
maintenance procedures for equipment and PPE
those relating to own role, responsibility and delegation
work site access security clearance procedures
company service standards
dress and presentation requirements
duty of care, code of conduct and code of ethics
emergency response and evacuation procedures
employer and employee rights and responsibilities
environmental protection requirements
personnel practices and guidelines
quality and continuous improvement processes and standards
records and information systems and processes
training materials (induction, refresher and new skills)
use of contractors.
Appropriate personsmay include:
clients
colleagues
managers
persons in control of work sites
supervisors.
Hazardsmay include:
allergic reactions to chemicals and equipment, including latex allergies
biological and animal waste
bites and stings
blood and blood-stained products
confined and restricted spaces
contaminated clothing, materials and equipment
damaged or inappropriate equipment
dust and fibres
electrical hazards arising from:
cables
electrical fittings:
switches
lights
untested electrical equipment
fatigue
fire
gas
heights
inadequate lighting and ventilation
infectious and zoonotic diseases, such as:
Q fever
scabies
mobile equipment and vehicle hazards around plant and vehicles
moving or unguarded machinery and parts
noise
occupational violence and bullying
poor personal hygiene practices
spill, splash and spray
release of substances with negative environmental impact
synergistic chemical reactions, such as:
hazardous incompatibility
reactivity
syringes or other sharps
ultraviolet light
unsafe manual-handling techniques, including awkward and repetitive postures
unsafe underfoot conditions, such as slippery, uneven and rough surfaces
unrestricted people access
waste and waste disposal
work in extremes of temperature
work in unfamiliar, isolated or remote environments.
Legislative requirementsmay include:
Australian standards, quality assurance and certification requirements
award and enterprise agreements
industry advisory standards and codes, such as:
building codes
dangerous goods codes
relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:
anti-discrimination and diversity policies
chemical controls
chemical registers and manifests
consumer protection legislation
energy conservation
environmental protection
equal employment opportunity
freedom of information
industrial equipment certificates of competency or licences
industrial relations
OHS Acts and regulations
privacy
public health
trade practices
water conservation
workplace consultative arrangements.
Occupational health and safety (also known as workplace health and safety) requirementsmay relate to:
allergic reactions, such as contact dermatitis
communication devices for remote and isolated locations, such as:
mobile phone
two-way radio
dermatoxicological control and prevention measures
emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances
hazard identification and risk assessment mechanisms
health surveillance and monitoring, such as regular blood testing
hierarchy of hazard control procedures
injury and dangerous reporting
maintaining clear access ways
national and industry standards and codes of practice
OHS control procedures, such as:
health and safety plans
job plans
job safety analyses
risk assessments
safe operating practices and procedures
safe system of work statements
safe work instructions
work method statements
chemical routes of entry
potential symptoms of exposure to chemicals
safe work practices for equipment, PPE and chemical storage, including interpretation of:
MSDS
hazardous substance information, such as long latency periods
safety, induction and refresher training
selection and use of PPE and clothing appropriate to the hazard
ultraviolet light
up-to-date electrical test and tag compliance
use of chemicals according to MSDS
use of residual current devices
use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.
Carpetmay include carpet, mats and rugs made from:
mixed blends
natural fibres, such as:
organic (plant) fibres, such as cotton and sisal
silk
wool
synthetic fibres, such as:
acrylic
nylon
polyester
polypropylene.
Testingmay include:
burn test
chemical test
sink and float test.
Soil types may be wet or dry and include:
beverages
candle wax
chewing gum
cigarette butts
dust
dye stuffs
food
grease
heavy dirt build-up
hospital waste
hydrocarbons
industrial and chemical waste
lipstick
nail polish
oil
paper
plant stains
rainwater
shoe polish
tar.
Cleaning techniquesmay include:
agitation
assisted drying
dwell time
grooming
low-water usage
neutralisation
pre-treatment chemical application
removal by absorption
vacuuming to prepare work site.
Personnelmay include:
client’s staff members
colleagues
general public
venue, facility, or shopping centre staff and/or management.
Equipmentmay include:
carpet-cleaning bonnets and hand bonnets
carpet-drying equipment, such as:
air movers
drying bonnets
carpet groomers
carpet spot-cleaning kits
cloths, such as towelling
extraction units, such as:
self-contained
vehicle-mounted
garbage bins
measuring equipment, such as jugs and cups
plastic coasters or polystyrene blocks
respirators
rotary or cylindrical scrubbing machines
safety signage
scrapers and spatulas
selected tools and hand tools
sponges
spray equipment (pressurised or unpressurised)
steam irons
trigger sprayers
vacuum cleaners, such as:
upright
vehicle-mounted
waste recovery tank.
Chemicalsmay include:
acid cleaners
alkaline cleaners
low environmental-impact chemicals
neutral cleaners
solvent cleaners.
Personal protective equipment may include:
ear muffs and plugs
gloves, such as non-permeable
high-visibility vests and clothing
overalls and other protective clothing
respirators
safety glasses or goggles
safety shoes
splash-proof face masks
sun protection
tongs
ultraviolet protection
wet-work clothing.
Manufacturer specificationsmay include:
equipment operating manuals
instructional guides
MSDS
other resources supplied by the manufacturer, such as:
laminated cards
notices
wall posters
product labels
safety instructions pre-printed on equipment.
Signage and barriersmay include:
physical barriers and restraints erected to restrict access to a site
signs complying with legislative requirements and Australian standards, warning of danger or adverse conditions, including:
cleaning in progress
hazardous chemicals in use or present in work area.
Work restrictionsmay include:
amount of cleaning anticipated
client activity
employee level of literacy and communication skills
faulty or inappropriate equipment
site accessibility
site hazards
skills of the work unit or team
staffing resources
time limitations.
Wastemay be either solid or liquid and include:
chemicals past expiry date
litter
machine or vehicle exhaust emissions
obsolete equipment
packaging
soil
used containers
used or contaminated PPE
used or unused chemicals.
Environmental requirementsmay include:
clean-up, containment and isolation
company policies and guidelines
emergency chemical spill control measures
environmental protection agency and requirements of government departments, such as:
agriculture
emergency services
national parks and wildlife
hazardous materials handling
local government regulations and by-laws
low environmental-impact chemicals
low-energy carpet-cleaning methods
low-moisture carpet-cleaning methods
low water-use equipment and other water-efficient cleaning methods
non-chemical carpet-cleaning methods.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
This unit of competency could be assessed by observing practical demonstration of basic stain removal on at least two different types of carpet.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.
In particular the person should demonstrate the ability to:
identify type and characteristics of the carpet
identify type of stain or spot
comply with company and legislative requirements
select cleaning equipment and chemicals
achieve outcomes in relation to customer work order and company requirements
apply safe and efficient cleaning methods.
Context of and specific resources for assessment
Assessment of essential underpinning knowledge may be conducted in an off-site context and must comply with relevant regulatory or Australian standards requirements.
Resource implications for assessment include access to:
suitable work site or venue with carpet
equipment operating manuals and MSDS
PPE
suitable equipment and chemicals
assessment instruments, including personal planner and assessment record book
work order instructions, work plans and schedules.
Method of assessment
Assessment methods must:
satisfy the endorsed Assessment Guidelines of the Property Services Training Package
include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application
reinforce the integration of employability skills with workplace tasks and job roles
confirm that competency is verified and able to be transferred to other circumstances and environments.
Guidance information for assessment
Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.
This unit could be assessed on its own or in combination with other units relevant to the job function, such as:
CPPCCL2001A Use hot water extraction
CPPCCL2002A Use bonnet cleaning
CPPCCL2003A Use dry foam shampoo
CPPCCL2004A Use dry absorbent compound
CPPCCL2005A Use wet foam shampoo.