Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Tour or presentation may include:
guided tours and presentations for individuals or small and large groups, including members of the public, school groups and specific tourist groups
specific promotional tours of animal care facilities aimed at attracting new clients or providing animal care advice to current clients.
Materials and equipment may include:
display items on touch tables
education brochures
electronic audiovisual equipment
enticement food
maps of the facility
marketing materials
torches
two-way radios
toys.
Specific group needs may depend on:
audience characteristics (e.g. age, gender, overseas visitors, disabilities or familiarity with the topic)
nature of the occasion
style of the venue and whether the session involves interaction with animals.
Public speaking and presentation skills may include:
ability to relate to the particular audience
body language
dress
eye contact
humour
listening techniques
voice control.
OHS risks when working with animals may include:
animal bites, envenomation, kicks, scratches and crush injuries
biological hazardous waste and sharps disposal
handling of chemicals and medicines
gas leakage
inhalation of aerosol particles
intraocular contamination
manual handling, including carrying, lifting and shifting
needle pricks and cuts from other sharps
release of infective agents (animal and human)
slippery or uneven work surfaces
zoonoses.

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria, required skills and knowledge and the range statement of this unit. Assessors should ensure that candidates can:
prepare for and present guided tours or presentations for a range of audiences with different information needs
communicate effectively with a wide range of people
listen and respond to enquiries from members of the public
follow OHS and emergency procedures as required.

The skills and knowledge required to prepare for and conduct a tour or presentation must be transferable to a range of work environments and contexts and include the ability to deal with unplanned events.

Context of and specific resources for assessment
Assessment of this unit is to be practical in nature and will be most appropriately assessed in an animal care workplace or in a situation that reproduces normal work conditions. Workplaces can include captive animal, companion animal services, animal control and regulation and veterinary facilities.

There must be access to relevant information, equipment and/or resources to enable one to demonstrate competence.

Method of assessment
To ensure consistency in one's performance, competency should be demonstrated, to industry defined standards, on more than one occasion over a period of time in order to cover a variety of circumstances and where possible, over a number of assessment activities.

The assessment strategy must include practical skills assessment. Suggested strategies for this unit are:
written and/or oral assessment of candidate's required knowledge
observed, documented and first-hand testimonial evidence of candidate's application of practical tasks
simulation exercises that reproduce normal work conditions
third-party evidence
presentation documentation
portfolio.

This unit may be assessed in a holistic way with other units of competency relevant to the industry sector, workplace and job role.

Guidance information for assessment
Assessment methods should reflect workplace demands (e.g. literacy and numeracy demands) and the needs of particular target groups (e.g. people with disabilities, Aboriginal and Torres Strait Islander people, women, people with a language background other than English, youth and people from low socioeconomic backgrounds).