Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Learning requirements may include:
learning due to new software or upgrades
maintaining currency of skills within industry.
Relevant personnel may include:
coach or mentor
external consultants, teachers or trainers
peers, work colleagues, team or enterprise
supervisor or training manager
training development officer or assessor.
Learning development activities may include:
career planning and development
coaching, mentoring or supervision
formal internal or external training provision
informal internal training provision
personal study
work experience, exchange or opportunities
workplace skills assessment.
Online learning tools may include:
bookmarking systems
content management systems (CMS) and annotation systems
knowledge-based repositories
networked learning
online books and manuals
online tutorials
weblogs (blogs), wikis, podcasting, syndicated feeds and collaboration tools.
Assessment may include:
offline exams
online exams.
Peer assessment may include:
external assessment
review of outcomes.
Feedback may include:
formal and informal performance appraisals
obtaining comments from clients, supervisors and colleagues
online feedback results
receiving guidance, technical support and information to assist performance
workplace assessment.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
use online learning tools to gain knowledge and skills to meet client requirements
maintain currency of skills within the workplace.
Context of and specific resources for assessment
Assessment must ensure access to:
the internet to use online learning tools
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning on knowledge of online learning tools
review of candidate’s development plan outlining learning requirements.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.