Unit of competency Outline

Date retreived
23/07/2026 12:20 AM AWST

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Facilitate continuous improvement

Facilitate continuous improvement

Unit of competency
National Code
BSBMGT516A
State Code
D0848
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/04/2008
View on TGA
State Implementation and Classification
Approved Date
15/09/2014
Field of Education
080317 - Quality Management
Original Release Date
15/09/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1. Lead continuous improvement systems and processes
  • 1.1. Develop strategies to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative as appropriate
  • 1.2. Establish systems to ensure that the organisation's continuous improvement processes are communicated to all stakeholders
  • 1.3. Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes
2. Monitor and adjust performance strategies
  • 2.1. Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved
  • 2.2. Adjust and communicate strategies to all stakeholders according to organisational procedures
3. Manage opportunities for further improvement
  • 3.1. Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts
  • 3.2. Ensure processes include documentation of work team performance to aid the identification of further opportunities for improvement
  • 3.3. Consider areas identified for further improvement when undertaking future planning
clarification of roles and expectations
communication devices and processes, such as intranet and email communication systems, to facilitate input into workplace decisions
long-term or short-term plans factoring in opportunities for team input
mentoring and 'buddy' systems to support team members to participate in decision making
performance plans
reward/recognition programs for high performing staff
training and development activities

forums, meetings
newsletters and reports
policies and procedures
web-based communication devices

cyclical audits and reviews of workplace, team and individual performance
evaluations and monitoring of effectiveness
modifications and improvements to systems, processes, services and products
policies and procedures which allow an organisation to systematically review and improve the quality of its products, services and procedures
seeking and considering feedback from a range of stakeholders

business or government contacts
funding bodies
individuals within the work team
internal and external contacts
organisation's clients and customers
professional associations
senior management and board members
unions/employee groups

customer service indicators
occupational health and safety indicators
productivity gains
success in meeting agreed goals and performance indicators

annotated performance plans
quantitative data such as production figures
recommendations for improvement
records and reports

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

examples of strategies and approaches to improve work outcomes or organisational functioning
methods for monitoring performance and customer service
knowledge of continuous improvement models.

Context of and specific resources for assessment

Assessment must ensure:

access to appropriate documentation and resources normally used in the workplace.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios
assessment of written reports
direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
observation of presentations
oral or written questioning to assess knowledge of quality systems
review of strategies developed to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative
evaluation of how customer service strategies were communicated to all stakeholders
review of documentation outlining work team performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other units from the Diploma of Management.

Replaces
State Code National Code Title Type
C7044 BSBFLM509B Facilitate continuous improvement Unit of competency
Replaced By
State Code National Code Title Type
D4868 BSBMGT516C Facilitate continuous improvement Unit of competency
WB913 BSBMGT516B Facilitate continuous improvement Unit of competency