Unit of competency Outline
Date retreived
22/07/2026 3:58 AM AWST
22/07/2026 3:58 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate in the workplace
Communicate in the workplace
Unit of competency
National Code
PUACOM001C
PUACOM001C
State Code
C6054
C6054
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
07/11/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
07/11/2014
Nominal Hours
30
Description
This unit covers the competency for interacting with people internally and externally through verbal, nonverbal and written communications in the workplace and the ability to follow verbal and written workplace instructions.
Notes
Elements and Performance Criteria
1. Communicate verbally
- 1.1 Language used in all communications is clear concise and appropriate to client, assignment and organisation's requirements.
- 1.2 Active listening skills and questioning techniques are used to clarify issues.
- 1.3 Established communication pathways are used for routine and non-routine communication.
2. Communicate non verbally
- 2.1 Non verbal communication is positive, culturally appropriate and tailored to the audience.
- 2.2 Non verbal communication is consistent with verbal communication.
3. Communicate with clients
- 3.1 Questioning, learning and summarising skills are used to establish client needs.
- 3.2 The needs of clients are addressed in line with organisation's policy and procedures.
- 3.3 Confidentiality is observed in accordance with organisation's policies and procedures.
4. Give and receive instructions
- 4.1 Instructions received are acted upon within an agreed time frame and to meet organisation needs.
- 4.2 Difficulties/problem areas are identified and communicated to the appropriate person in a timely manner.
- 4.3 Clarification of instructions is sought from the appropriate person.
- 4.4 Instructions are relayed clearly, concisely and accurately and confirmation of understanding obtained.
5. Take part in group discussions and informal meetings
- 5.1 Contributions are made in small informal group activities and meetings to facilitate outcomes.
- 5.2 Responses are sought from, and provided to, other group members in a constructive way.
- 5.3 Views and opinions of individuals or a group are understood, acknowledged and accurately represented to others where required.
6. Prepare and process routine written correspondence notes and records
- 6.1 Information and ideas are presented in a format, language and timeframe to meet organisation's requirements.
- 6.2 Presentation of written documents meets organisation's standards of style and accuracy.
- 6.3 Documents are processed to comply with legislative requirements and organisation's policy and procedures.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Clients may include:
external
internal
representatives of other organisations
representatives of non government organisations
contractors
members of the public
persons from culturally and linguistically diverse backgrounds
people with hearing/vision impairments
Instructions may include:
verbal
non verbal
written and may include requests
directions
Modes of communication may include:
written
face to face
radio
mobile telephone
land line telephone
facsimile
information technology systems
signalling systems
pamphlets translated in other languages for persons from culturally and linguistically diverse backgrounds
Auslan gestures
use of interpreters
signals
visual signalling re vessels
helicopter signals
fixed plane signals
signalling to vessel skipper re anchoring, towing etc
Client needsmay include:
information
advice
directions
assistance
Workplace may include:
office
in the field
workshop
operational area
surf or ocean environment
blue water coastal areas, barrier reef
bars and bar crossings
Non verbal communicationmay include:
body language
gestures and signals
Routine correspondencemay include:
brief notes
documents
number of themes covered in document would be simple and limited
Clients may include:
external
internal
representatives of other organisations
representatives of non government organisations
contractors
members of the public
persons from culturally and linguistically diverse backgrounds
people with hearing/vision impairments
Instructions may include:
verbal
non verbal
written and may include requests
directions
Modes of communication may include:
written
face to face
radio
mobile telephone
land line telephone
facsimile
information technology systems
signalling systems
pamphlets translated in other languages for persons from culturally and linguistically diverse backgrounds
Auslan gestures
use of interpreters
signals
visual signalling re vessels
helicopter signals
fixed plane signals
signalling to vessel skipper re anchoring, towing etc
Client needsmay include:
information
advice
directions
assistance
Workplace may include:
office
in the field
workshop
operational area
surf or ocean environment
blue water coastal areas, barrier reef
bars and bar crossings
Non verbal communicationmay include:
body language
gestures and signals
Routine correspondencemay include:
brief notes
documents
number of themes covered in document would be simple and limited
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential for this unit that competence be demonstrated in effectively interacting with clients and communicate verbally and non verbally.
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
A combination of oral or written presentations
observations
on the job and/or in a simulated workplace environment
Specific resources for assessment
No special requirements.
It is essential for this unit that competence be demonstrated in effectively interacting with clients and communicate verbally and non verbally.
Consistency in performance
Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment
Context of assessment
A combination of oral or written presentations
observations
on the job and/or in a simulated workplace environment
Specific resources for assessment
No special requirements.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| C1435 | PUACOM001B | Communicate in the workplace | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAZ73 | PUACOM001 | Communicate in the workplace | Unit of competency |