Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Tennis officials may include:
line umpires
chair umpires
court supervisors
chief umpire
referees.
Relevant legislation may include:
occupational health and safety
privacy
working with children
harassment-free sports policies.
Organisational policies and procedures may include:
occupational health and safety
access and storage of information
use and maintenance of equipment
conflict resolution
communication protocols
codes of conduct
code of ethics for tennis officials adopted by:
Tennis Australia (TA)
Association of Tennis Professionals ATP
International Tennis Federation (ITF)
Women's Tennis Association (WTA).
Dress and equipment regulations may include:
event specifications
standard of competition
host venue.
Etiquette for non-umpired matches may include:
method of choice of service or return
warm-up procedure
return of balls to server
calling of score
care of tennis courts before and after match
reporting of score to officials
dress code.
Basic rules of tennis may include:
specific court, ball and racquet requirements
scoring
ball in play
ball out of play
order of service
service faults
correcting errors
role of court officials
coaching
non-umpired matches.
Communication skills may include:
appropriate tone and level of voice
appropriate terminology and language to suit audience
effective verbal and body language
critical listening and questioning skills and techniques
constructive and supportive feedback.
Inappropriate behaviour may include:
disruptive behaviour
violent or inappropriate language
verbal or physical abuse
bullying
insensitive verbal or physical behaviour towards others
dominant or overbearing behaviour
non-compliance with safety and other instructions.
Disciplinary policies and procedures may include:
Tennis Australia Events Disciplinary procedure and related code violations.
Sporting standards may include:
respect for opponents and officials
fair play.
Feedback may include:
verbal
written
video recording of session
critical questioning and review of personal performance
self-reflection and diary.
Relevant stakeholders may include:
players
peers
coaches
umpires.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:

interprets and applies tennis rules, etiquette and dress and equipment regulations
informs and supports players to observe tennis etiquette and rules in non-umpired games
monitors behaviour of players and spectators and manages issues or disputes appropriately to ensure tennis etiquette is maintained
seeks feedback on opportunities to improve approach and strategies used to support court supervision.
Context of and specific resources for assessment
Assessment must ensure court supervision of multiple non-umpired games that are of sufficient duration and breadth to demonstrate competency and consistency of performance.

Assessment must also enable access to:

a facility where court supervision can be conducted
players
tennis equipment
relevant legislation, organisational policies and procedures, disciplinary policies and procedures, and rules and etiquette of tennis.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of interacting with players to foster a positive learning environment
observation of adequate court supervision, including monitoring behaviour and managing issues or disputes
written or oral questioning to assess knowledge and understanding of legislative and organisational requirements when supervising players
portfolio of self-evaluations and feedback reviews.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example when used to coach junior tennis players:

SISSTNS303A Coach stroke production and tactics for junior tennis players.