Elements and Performance Criteria

RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Special needs may include:
Disability
Communication difficulties
Language difficulties
Presence of children/spouse
Need for uninterrupted privacy
Need for communication aids


Effective communication includes:
Active listening
Appropriate language
Appropriate communication aids
Appropriate modes of communication
Appropriate demeanour and body language
Appropriate tone and presentation
Observation
Questioning, clarifying, advising
Providing appropriate and accurate information
Honesty and integrity


Cultural and personal factors may include:
Religious background
Racial background
Gender
Age
Dis/ability
Family or social factors


Relevant information may include:
Confirmation of appointment date and time
Number, length and costs of visits
Location directions
Costs and payment options
Referrals
Procedure and practices
Health fund rebates
Workcover eligibility
Information about general health and self care
Background information about the practice
Information about the expertise of the practitioner


Modes of communication may include:
Verbal/Non-verbal
Written
Formal/informal
Direct/indirect
Personal/using technology
Correspondence


Managed appropriately may include:
Managing emotions
Defusing anger
Clarifying the issues
Attending to client needs as appropriate
Maintaining composure and professional attitude
Providing support
Seeking assistance

EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of work conditions
Assessment may be mostly practical and examples covering a range of situations relevant to health services provided in the workplace
Evidence of workplace performance over time must be obtained to inform a judgement of competence
Assessment of sole practitioners must include a range of clinical situations and different client groups covering at minimum, age, culture and gender
Assessment of sole practitioners must consider their unique workplace context, including:
interaction with others in the broader professional community as part of the sole practitioner's workplace
scope of practice as detailed in the qualification and component competency units
holistic/integrated assessment including:
working within the practice framework
performing a health assessment
assessing the client
planning treatment
providing treatment


Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities