Unit of competency Outline

Date retreived
22/07/2026 5:58 AM AWST

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Advise on health and nutritional products and services

Advise on health and nutritional products and services

Unit of competency
National Code
SIRXPDK003
State Code
AWX00
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080501 - Sales
Original Release Date
13/09/2016
Nominal Hours
25
Description
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers about health and nutritional products and services. This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts that sell food products. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures. These individuals only provide product and service information and are not equipped to provide health care or nutritional advice. No licensing, legislative or certificate requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop product knowledge.
  • 1.1.Identify and access sources of information on organisational health, and nutritional products and services range.
  • 1.2.Interpret information about availability and features of health and nutritional products and services.
  • 1.3.Identify and use opportunities to update knowledge for the food product and service range.
2. Recommend health and nutritional products.
  • 2.1.Use product knowledge to provide information to customers on available products and services.
  • 2.2.Communicate product information and sources additional information as required.
  • 2.3.Promote specials and new lines to customers according to organisational policies and procedures.
  • 2.4.Recommend complementary products to clients to increase sales.
3. Advise on health and nutritional services.
  • 3.1.Advise customers on health and nutritional services according to organisational policies and procedures.
  • 3.2.Advise customers on store range of products, services and complementary therapy consultant services where applicable.
  • 3.3.Question customers to determine their needs and suggest solutions available from service range.
No information
No information
Replaces
State Code National Code Title Type
S6185 SIRXRPK001A Recommend health and nutritional products Unit of competency
State Code National Code Title Type
AWK0 HLT52415 Diploma of Kinesiology Qualification
BAA6 SIR30216 Certificate III in Retail Qualification