Unit of competency Outline

Date retreived
22/07/2026 11:23 PM AWST

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Supervise cabin operations

Supervise cabin operations

Unit of competency
National Code
AVII4013
State Code
AWP58
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
01/02/2021
View on TGA
State Implementation and Classification
Approved Date
16/08/2016
Field of Education
080319 - Hospitality Management
Original Release Date
16/08/2016
Nominal Hours
30
Description
This unit involves the skills and knowledge required to supervise cabin operations in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and other relevant authority.It includes planning and preparing for flight, supervising cabin service and resources, using and maintaining aircraft cabin equipment, and completing administrative requirements.This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) related to customer service duties of flight crew, and contributes to safe and effective performance in complex aviation operational environments.Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.Work is performed independently or under limited supervision within a single-pilot or multi-crew environment.Licensing, legislative, regulatory or certification requirements are applicable to this unit.Use for Defence Aviation is to be in accordance with relevant Defence Orders, instructions, publications and regulations.
Notes
Elements and Performance Criteria
1 Plan and prepare for flight
  • 1.1 Liaison with relevant flight crew is undertaken to confirm departure tasks
  • 1.2 Cabin preparation tasks are confirmed as completed and reported to appropriate flight crew
  • 1.3 Flight crew are briefed on aircraft passenger, baggage and cargo load details as required
2 Supervise cabin service and resources
  • 2.1 Cabin service standards are monitored throughout the flight in accordance with enterprise standards
  • 2.2 Crew members are assisted to prioritise workload
  • 2.3 Consultation with senior flight crew and other crew members is undertaken to determine improvements in efficiency and service levels
  • 2.4 Aircraft stores and supplies are managed to achieve a cost-effective result for the airline, while maintaining high quality customer service
  • 2.5 Operational difficulties and problems are anticipated and resolved
  • 2.6 Incidents related to unlawful interference with aviation during flight are resolved in accordance with regulatory requirements
3 Use and maintain aircraft cabin equipment
  • 3.1 Cabin equipment is used in accordance with manufacturer instructions and enterprise procedures
  • 3.2 Faults are accurately diagnosed and promptly reported in accordance with enterprise procedures
4 Complete administrative requirements
  • 4.1 Cabin operations administrative documentation is completed at the appropriate time in accordance with airline procedures and regulatory requirements
  • 4.2 Input about operational requirements is provided to appropriate personnel in accordance with enterprise procedures
No information
No information
Replaces
State Code National Code Title Type
WB793 AVII4013A Supervise cabin operations Unit of competency