Unit of competency Outline

Date retreived
23/07/2026 2:32 AM AWST

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Interact with clients on a business level

Interact with clients on a business level

Unit of competency
National Code
ICTICT608
State Code
AUU72
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
080501 - Sales
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to interact with clients at a management level.It applies to individuals working as management personnel in a range of information and communications technology (ICT) areas who are responsible for maintaining client relationships.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Review client’s business domain
  • 1.1 Research organisational service standards, values and culture to understand the organisational environment
  • 1.2 Investigate and document the goods and services provided by the organisation
  • 1.3 Review current service level agreements (SLAs) if appropriate
2. Develop new business with client
  • 2.1 Research client service needs and preferred level of service
  • 2.2 Research opportunities for new business with client
  • 2.3 Develop draft proposals to cover these new initiatives
3. Negotiate new business initiatives
  • 3.1 Conduct a session with the client to present the new opportunities
  • 3.2 Present proposals to the client in a clear, concise and comprehensive manner
  • 3.3 Present proposed cost and timeframes to the client
  • 3.4 Negotiate terms with the client and record alterations if required
  • 3.5 Clarify areas of uncertainty or disagreement
  • 3.6 Document agreement negotiated with the client
4. Monitor, adjust and implement procedures to maintain client focus
  • 4.1 Assess progress in achieving new client initiatives
  • 4.2 Gather client feedback to improve the proposals
  • 4.3 Adjust service provided to the client based on client feedback and in line with organisational guidelines
  • 4.4 Document changes to new provisions
No information
No information
Replaces
State Code National Code Title Type
D7904 ICAICT608A Interact with clients on a business level Unit of competency