Unit of competency Outline
Date retreived
22/07/2026 4:55 PM AWST
22/07/2026 4:55 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Review organisation's effectiveness
Review organisation's effectiveness
Unit of competency
National Code
CHCORG612D
CHCORG612D
State Code
D8599
D8599
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
080317 - Quality Management
Original Release Date
21/07/2014
Nominal Hours
95
Description
DescriptorThis unit describes the knowledge and skills required to manage the continuous improvement of practices of the organisation
Notes
Elements and Performance Criteria
1. Respond to the external environment
- 1.1 Implement strategies to continually identify and analyse relevant external trends in terms of their impact on the organisation, its clients and the community
- 1.2 Implement strategies to ensure organisation practices and policies reflect current statutory and legislative requirements
- 1.3 Gather best practice and comparison data and use to identify potential areas for improvement to respond to changes and trends
- 1.4 Implement mechanisms to collect feedback from clients, target groups and the community and use it to review effectiveness of the organisation and relevance of strategic and business plans
2. Implement continuous improvement
- 2.1 Use appropriate mechanisms for performance evaluation to measure organisation effectiveness including review of:
- financial and personnel performance data
- client satisfaction levels
- compliance with current legislative/statutory requirements
- protocols, practices and procedures
- staff competency levels
- staff planning, recruitment and training
- information technology
- 2.2 Revise organisation practices and procedures as appropriate to reflect the outcomes of performance evaluation
- 2.3 Undertake consultation, including with staff and relevant industrial parties, to facilitate implementing organisation improvements
- 2.4 Develop and routinely apply appropriate quality assurance procedures and review for continuing relevance
3. Refocus the organisation/service
- 3.1 Regularly collect information on changing client and community needs and use to review continuing relevance and effectiveness of services provided
- 3.2 Where indicators suggest a need to change organisation services, practices and directions to reflect changing client requirements, policy or financial environment or community directions, explore a full range of options to ensure revisions are appropriate and meet needs
- 3.3 Where appropriate, alter strategic plans and organisation objectives and priorities to reflect changing directions in service delivery
- 3.4 Routinely use consultative processes to ensure staff, clients and stakeholders support changed arrangements
- 3.5 Provide appropriate staff training to maximise outcomes from continuous improvement processes
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Service/agency improvement options may include:
Best practice management approaches
Continuous improvement processes
Process re-engineering
Quality assurance mechanisms
Relevant external trends may include:
Changes in technology
Demographic
Economic
Impact of changing policies and services
Political/social
Internal trends/developments may include:
Changes to staff and management
Client expectations
Industrial relations issues
Level of staff skill and commitment
New policies and work practices
Quality assurance standards
Staffing levels
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Service/agency improvement options may include:
Best practice management approaches
Continuous improvement processes
Process re-engineering
Quality assurance mechanisms
Relevant external trends may include:
Changes in technology
Demographic
Economic
Impact of changing policies and services
Political/social
Internal trends/developments may include:
Changes to staff and management
Client expectations
Industrial relations issues
Level of staff skill and commitment
New policies and work practices
Quality assurance standards
Staffing levels
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
It is recommended that assessment take place on one or more occasions to enable assessment of all aspects of competence in review of organisation effectiveness
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
It is recommended that assessment take place on one or more occasions to enable assessment of all aspects of competence in review of organisation effectiveness
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3203 | CHCORG12B | Review organisational effectiveness | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D333 | CHC80108 | Graduate Diploma of Community Sector Management | Qualification |
| J045 | CHC52312 | Diploma of Community Services (Development and or Humanitarian Assistance) | Qualification |