Unit of competency Outline
Date retreived
22/07/2026 1:53 PM AWST
22/07/2026 1:53 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Use electronic communication systems
Use electronic communication systems
Unit of competency
National Code
TLIE3023A
TLIE3023A
State Code
S8288
S8288
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
05/11/2014
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
05/11/2014
Nominal Hours
15
Description
This unit involves the skills and knowledge required to use electronic communication systems. It includes identifying system features, operating a communication system effectively, using appropriate communication protocols when using a system, ensuring equipment is operational, identifying any system access requirements (log in) and completing documentation. Licensing, legislative, or certification requirements may be applicable to this unit.
Notes
Elements and Performance Criteria
1 Apply OH&S principles
- 1.1 Information on OH&S requirements when using electronic communication equipment is accessed and interpreted
- 1.2 Posture and ergonomic settings of chair and workstation are adjusted following OH&S guidelines
- 1.3 OH&S and organisational guidelines on the use of periods of rest and exercise are followed when using electronic communications equipment
2 Identify electronic communication equipment and systems
- 2.1 Types of electronic communication equipment, component parts and accessories used in the work area are identified
- 2.2 Applications for workplace activities of the different electronic communication systems and, where applicable, related software are interpreted
- 2.3 Routine faults in operating systems, software applications and operator errors are identified and reported, where necessary
3 Identify communication equipment features
- 3.1 Electronic communication system features and control functions are identified
- 3.2 Electronic communication equipment is set up to optimise communication
- 3.3 Where relevant, appropriate communication system is selected
4 Enter data
- 4.1 Where required, text and numeric data are entered into a communication system using appropriate technology
- 4.2 Entered information is checked and corrected
5 Use communications equipment
- 5.1 System checks are carried out to confirm communication system is operational in accordance with organisational requirements
- 5.2 Communication system is operated safely in accordance with organisational procedures and regulatory requirements
- 5.3 Communication system’s security is maintained in accordance with organisational procedures
- 5.4 Where relevant, communication system appropriate for the location and type of communication is selected
- 5.5 Messages are transmitted clearly, unambiguously and precisely with due observation of ethics and protocols required of users in accordance with organisational procedures
- 5.6 Messages are received, interpreted and recorded according to operating procedures and regulatory requirements
6 Complete documentation
- 6.1 Appropriate records of communications are maintained in accordance with organisational procedures
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Communication systems may include:
fixed telephone systems
mobile telephone, both on person or hands-free
fax machines
radios
ACOMS
computer applications
Interpersonal communication may include:
active listening
two-way conversation
questioning to obtain information and clarify information and understanding
routine oral reporting
Communication difficulties may include:
misunderstanding
limited ability of others to communicate in English
noisy environments or communication channels
illegible writing or print
use of non-standard vocabulary
assumption that message has been received and/or correctly understood
not following correct communication protocols and procedures
Communication may be with:
train drivers and crews
other workplace personnel and rail safety workers
passengers
customers
security personnel
police and other emergency services personnel
other professional or technical staff
local government authorities
Organisational procedures may be known as:
company procedures
enterprise procedures
workplace procedures
established procedures
standard operating procedures
Information and documentation may include:
workplace communication procedures, protocols, checklists and instructions
manufacturer specifications for communications equipment
communication records, including voice logs
client instructions
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant regulations, standards and codes of practice
Rail Safety Act
dangerous goods and freight regulations and codes
relevant federal, state and territory OH&S legislation
environmental protection regulations
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.
Communication systems may include:
fixed telephone systems
mobile telephone, both on person or hands-free
fax machines
radios
ACOMS
computer applications
Interpersonal communication may include:
active listening
two-way conversation
questioning to obtain information and clarify information and understanding
routine oral reporting
Communication difficulties may include:
misunderstanding
limited ability of others to communicate in English
noisy environments or communication channels
illegible writing or print
use of non-standard vocabulary
assumption that message has been received and/or correctly understood
not following correct communication protocols and procedures
Communication may be with:
train drivers and crews
other workplace personnel and rail safety workers
passengers
customers
security personnel
police and other emergency services personnel
other professional or technical staff
local government authorities
Organisational procedures may be known as:
company procedures
enterprise procedures
workplace procedures
established procedures
standard operating procedures
Information and documentation may include:
workplace communication procedures, protocols, checklists and instructions
manufacturer specifications for communications equipment
communication records, including voice logs
client instructions
quality assurance procedures
emergency procedures
Applicable regulations and legislation may include:
relevant regulations, standards and codes of practice
Rail Safety Act
dangerous goods and freight regulations and codes
relevant federal, state and territory OH&S legislation
environmental protection regulations
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:
the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement
Context of and specific resources for assessment
Performance is demonstrated consistently over a period of time and in a suitable range of contexts
Resources for assessment include:
a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment, and
applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals
Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests
Practical assessment must occur:
through activities in an appropriately simulated environment, and/or
in an appropriate range of situations in the workplace
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVJ58 | TLIE3023 | Use electronic communication systems | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| S794 | TLI42211 | Certificate IV in Rail Network Control | Qualification |
| S791 | TLI32611 | Certificate III in Rail Signalling | Qualification |
| J541 | TLI42513 | Certificate IV in Traffic Operations | Qualification |