Unit of competency Outline

Date retreived
23/07/2026 9:53 PM AWST

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Deliver and monitor services to clients

Deliver and monitor services to clients

Unit of competency
National Code
CHCCS311C
State Code
D2324
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
29/08/2012
Field of Education
080501 - Sales
Original Release Date
29/08/2012
Nominal Hours
55
Description
DescriptorThis unit describes the knowledge and skills required to apply defined organisation guidelines in identifying client needs and matching them to services provided by the organisation
Notes
Elements and Performance Criteria
1. Identify client needs by collecting routine information
  • 1.1 Identify client needs and rights, and assessed opportunities for a targeted service to meet them
  • 1.2 Identify and select appropriate service to meet client needs within the scope of area of responsibility
  • 1.3 Where it is required, take appropriate immediate action to address urgent needs
  • 1.4 Identify special needs of clients and consider in providing and targeting services
  • 1.5 Identify potential areas of difficulty in client service delivery, and take appropriate actions to address them
  • 1.6 Maintain records of client interaction in accordance with organisation procedures
2. Deliver client service
  • 2.1 Establish appropriate rapport with clients to enable high quality service delivery
  • 2.2 Ensure all dealings with clients are consistent with accepted practice, duty of care responsibilities and the code of conduct of the organisation
  • 2.3 Plan and carry out individual work to ensure client service delivery is prompt and to the standard defined by the organisation
  • 2.4 Ensure service delivered to clients upholds the reputation of the organisation and is consistent with relevant statutory or legislative requirements
  • 2.5 Collect and maintain required information about client needs, issues, rights and the range of services available
3. Review client service
  • 3.1 Monitor procedural aspects of service delivery and maintain records as required
  • 3.2 Implement mechanisms to collect, record, analyse and report client service feedback
  • 3.3 Modify client service as required within the area of responsibility
No information
No information
Replaces
State Code National Code Title Type
S3054 CHCCS1B Deliver and monitor service to clients Unit of competency
Replaced By
State Code National Code Title Type
WC842 CHCCS311D Deliver and monitor services to clients Unit of competency