Unit of competency Outline

Date retreived
23/07/2026 11:26 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Recover customer premises equipment

Recover customer premises equipment

Unit of competency
National Code
ICTTEN3074A
State Code
D3446
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
15/06/2010
State Implementation and Classification
Approved Date
12/06/2014
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
12/06/2014
Nominal Hours
60
Description
This unit describes the performance outcomes, skills and knowledge required to dismantle, package and dispose of recovered customer premises equipment.Licensing, legislative, regulatory and certification requirements apply to working at heights. If an elevated work platform (EWP) is required, verify state or territory law requirements for a licence to operate an EWP. Users should confirm requirements with the relevant federal, state or territory authority.If working at heights, achievement of the unit 'CPCPCM2015A Work safely on roofs' from the CPC08 Construction and Plumbing Services Integrated framework training Package fulfils this requirement.
Notes
Elements and Performance Criteria
1. Prepare to recover customer equipment
  • 1.1. Obtain relevant legislation, codes, regulations and standards
  • 1.2. Notify customer for site access and location details of customer equipment for recovery
  • 1.3. Identify site hazards and notify customer to make site safe
  • 1.4. Arrange for tools and lifting equipment if required
2. Recover customer equipment
  • 2.1. Verify equipment is out of operational service and disconnect from all power feeds
  • 2.2. Dismantle equipment and peripheral units according to occupational health and safety (OHS) and environmental requirements with minimal disruption to building occupants
  • 2.3. Package and label recovered equipment and dispose of according to arranged disposal agreement
3. Complete documentation and clean up worksite
  • 3.1. Amend site records to show existing equipment layout
  • 3.2. Clean up and restore site to customer satisfaction
  • 3.3. Collect and dispose of waste material and debris according to environmental requirements
  • 3.4. Notify customer of job completion to obtain sign off and present with a copy of documentation
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
appropriate licences:
crane
forklift
winch
Australian Construction Industry Forum (ACIF) standards and codes AS/ACIF S008:2006 and AS/ACIF S009:2006
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
cabling security codes and regulations
environmental protection acts
OHS
road and traffic control legislation and codes.
Customer may be:
asset manager
nominated customer representative
project manager
service provider.
Customer equipment may include:
alarm systems
cable modem
cable TV (CATV) set-top boxes
digital reception equipment
digital subscriber line routers
home entertainment
internet protocol private branch exchange(IP PBX)
IP PBX server
IP security systems
IPTV
PBX
session initiation protocol (SIP)-enabled unified communication (UC) system
telephone handsets
video conferencing equipment
voice over internet protocol (VoIP) gateway
worldwide interoperability for microwave access (WiMAX) customer premises equipment (CPE).
Recovery can be associated with:
cancellation of service
change of premises by customer
equipment upgrade
new technology replacement
non-payment of account.
Hazards may include:
building debris
earth potential rise (EPR)
glass fibre
live power lines
manual handling
mud and water
natural gas and other gas build up
optical fibre cable may contain hazardous light
radio frequency (RF) equipment emitting radiation
remote power feeding services which operate at above telecommunications network voltage (TNV)
vermin.
Tools and lifting equipment may include:
tools:
electrical:
cordless drill
power drills
soldering iron
hand:
cutters
hacksaws
hammers
pliers
screwdrivers
spanners
lifting equipment:
fork lift
pallet lift
hydraulic lifter
power lifter.
OHS and environmental requirements may relate to:
decommissioning and isolating work site and lines prior to commencement
identifying other services, including power and gas
personal protective clothing:
earmuffs
gloves:
leather
plastic
rubber
head protection
kneepads
masks
protective suits
safety boots
safety glasses
safety equipment:
flashing lights
gas and other hazard detection equipment
safety barriers
trench guards
warning signs and tapes
witches hats
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
special access requirements
suitable light and ventilation
environmental considerations:
clean-up protection
stormwater protection
waste management.
Disposal agreement may refer to:
customer owned equipment is returned to designated site
leased equipment is returned to leasing company for disposal.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview o f assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop a recovery plan
safely disconnect, dismantle and recover customer premises equipment
package and label recovered equipment
apply OHS requirements and work practices.
Context of, and specific resources for assessment
Assessment must ensure:
site where recovery of customer premises equipment can be conducted
use of plant, tools and equipment currently used in industry
relevant regulatory and equipment documentation that impact on work activities.
Methods of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.
direct observation of the candidate making site safe
direct observation of the candidate performing recovery of customer premises equipment
review of plan for dismantling and recovery prepared by the candidate
oral or written questioning to assess knowledge of customer premises equipment and recovery issues.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTCBL3052A Cut over new systems and equipment on customer premises
ICTTEN3075A Refurbish customer premises equipment.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
State Code National Code Title Type
AWD54 ICTTEN304 Recover customer premises equipment Unit of competency
No information