Unit of competency Outline

Date retreived
23/07/2026 2:31 AM AWST

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Manage people relationships

Manage people relationships

Unit of competency
National Code
MSS405011
State Code
BAJ98
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
080303 - Human Resource Management
Original Release Date
08/08/2016
Nominal Hours
60
Description
This unit of competency covers the ability to manage the human relationship aspects of implementing and operating competitive systems and practices.This unit requires strong communication, teamwork and problem solving skills to achieve effective relationships that support a competitive systems and practices environment. Initiative, enterprise, planning and organising are also required to ensure relationships are monitored and issues are resolved proactively. The unit also includes aspects of self-management and learning to ensure improvement of own performance and communication skills.It is suitable for people who work in a managerial, technical specialist or similar role and are expected to encourage others to accept change and increase the quality, quantity and reliability of output consistent with customer requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Confirm organisation competitive systems and practices status
  • 1.1 Establish number and status of competitive systems and practices techniques being used within the organisation.
  • 1.2 Identify key performance indicators (KPIs) for each technique.
  • 1.3 Identify key sections and value stream members responsible for each KPI.
  • 1.4 Identify key personnel for communications.
2 Develop an open environment
  • 2.1 Establish and maintain regular dialogue between all levels and all relevant sections of the organisation.
  • 2.2 Encourage a flow of communications in both directions.
  • 2.3 Develop and maintain a formal mechanism for the flow of issues, concerns and suggestions in both directions.
  • 2.4 Develop and maintain regular and frequent communication with all key stakeholders.
3 Identify significant issues
  • 3.1 Identify current and potential issues in liaison with relevant team members/stakeholders.
  • 3.2 Assist team members/stakeholders to formulate issues.
  • 3.3 Identify and define boundary and non-negotiable issues for all team members/stakeholders.
  • 3.4 Negotiate with relevant team members/stakeholders over actual and potential issues.
4 Proactively resolve issues
  • 4.1 Liaise with team members/stakeholders to develop agreed, and where possible, win-win solutions.
  • 4.2 Negotiate acceptable solutions, as required, in accordance with company practices/procedures.
  • 4.3 Obtain any required official authorisations.
  • 4.4 Consult with relevant stakeholders to develop implementation plan.
  • 4.5 Implement solution.
5 Monitor ongoing situation
  • 5.1 Determine relevant KPIs for plan.
  • 5.2 Check that implementation is proceeding to plan.
  • 5.3 Check for unforeseen consequences.
  • 5.4 Take action to resolve any arising issues.
No information
No information
Replaces
State Code National Code Title Type
WD553 MSS405011A Manage people relationships Unit of competency
Replaced By
State Code National Code Title Type
OAF66 MSS405084 Manage people relationships Unit of competency