Unit of competency Outline

Date retreived
23/07/2026 2:24 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Conduct formal interviews and negotiations

Conduct formal interviews and negotiations

Unit of competency
National Code
MEM16002
State Code
OAV08
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
26/06/2019
View on TGA
State Implementation and Classification
Approved Date
Field of Education
080303 - Human Resource Management
Original Release Date
Nominal Hours
36
Description
This unit of competency defines the skills and knowledge required to plan, conduct and participate in interviews, and take part in negotiations. It requires the application of effective communication skills to explore defined ideas and achieve specific outcomes in formal on-site or small group situations. This unit does not cover the skills needed for participation in formal group processes such as meetings which are covered by Unit MEM16001 Give formal presentations and take part in meetings.For interviews associated with training and assessment, refer to the appropriate units.No licensing, legislative or certification requirements apply to this unit at the time of publication. Band: AUnit Weight: 4
Notes
Elements and Performance Criteria
1 Plan and conduct interviews
  • 1.1 Follow standard operating procedures and comply with work, health and safety (WHS) requirements at all times
  • 1.2 Confirm purpose and required outcome/s of interview
  • 1.3 Plan and initiate interview to achieve a specified purpose
  • 1.4 Use suitable questions appropriate to the purpose
  • 1.5 Exercise discretion and confidentiality, as appropriate
2 Participate in interviews
  • 2.1 Undertake suitable preparation
  • 2.2 Employ active listening skills
  • 2.3 Apply self-presentation appropriate to the purpose
  • 2.4 Ask open and closed questions, as appropriate, to gain required response/information
  • 2.5 Clarify follow-up activities and report in accordance with procedures
3 Take part in negotiations
  • 3.1 Use language appropriate to the other party
  • 3.2 Select the appropriate communication medium
  • 3.3 State and clarify own and others' needs/wants
  • 3.4 Represent the views of fellow employees, including own group or team, to others
  • 3.5 Clarify follow-up activities and report in accordance with procedures
No information
No information
Replaces
State Code National Code Title Type
W5544 MEM16002C Conduct formal interviews and negotiations Unit of competency