Unit of competency Outline

Date retreived
23/07/2026 4:44 PM AWST

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Lead successful workplace relations

Lead successful workplace relations

Unit of competency
National Code
DEFGEN029
State Code
BBD13
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
17/08/2017
View on TGA
State Implementation and Classification
Approved Date
21/02/2018
Field of Education
080309 - Industrial Relations
Original Release Date
21/02/2018
Nominal Hours
0
Description
This unit describes the skills required to develop and maintain successful working relationships in the Defence environment.This unit applies to those working in a management and leadership role in Defence.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those related to financial management.Those undertaking this unit would work independently or as part of a team, under indirect supervision. They must be able to use discretion and judgement and take responsibility for the quality of their outputs. They would perform complex tasks in familiar context.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Manage ideas and information
  • 1.1 Ensure strategies and processes are in place to communicate information to all co-workers
  • 1.2 Develop and implement consultation processes to ensure that colleagues have the opportunity to contribute to issues related to their work role
  • 1.3 Facilitate feedback to colleagues on outcomes of the consultation processes
  • 1.4 Develop and implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel
2 Establish systems to develop trust and confidence
  • 2.1 Establish and implement processes to ensure that the organisation’s cultural diversity and ethical values are adhered to
  • 2.2 Gain and maintain the trust and confidence of colleagues and external contacts through professional conduct
  • 2.3 Adjust own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
3 Manage the development and maintenance of networks and relationships
  • 3.1 Use networks to build workplace relationships providing identifiable outcomes for the team and the organisation
  • 3.2 Conduct ongoing planning to ensure that effective internal and external workplace relationships are developed and maintained
4 Foster cooperation between teams
  • 4.1 Identify teams or individuals where cooperation would enhance work outcomes
  • 4.2 Discuss areas where greater cooperation would yield benefits
  • 4.3 Agree to and implement strategies to achieve greater cooperation in these areas
5 Manage difficulties to achieve positive outcomes
  • 5.1 Develop and implement strategies to ensure that difficulties in workplace relationships are identified and resolved
  • 5.2 Establish processes and systems to ensure that conflict is identified and managed constructively
  • 5.3 Provide guidance, counselling and support to assist co-workers in resolving their work difficulties
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State Code National Code Title Type
BDK1 DEF50817 Diploma of Defence Financial Management Qualification