Unit of competency Outline

Date retreived
22/07/2026 11:50 PM AWST

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Provide environmental advice to clients

Provide environmental advice to clients

Unit of competency
National Code
MSS027003
State Code
BAK65
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
100705 - Written Communication
Original Release Date
08/08/2016
Nominal Hours
150
Description
This unit of competency covers the ability to provide verbal or written advice to clients about environmental issues, problems or aspects of environmental management plans, policies and procedures that are relevant to a specific site, project or program. Personnel are required to identify and analyse the issue or problem, source relevant information, formulate advice from a range of options and communicate the authorised advice clearly to the client. They work under the supervision of an environmental scientist or engineer, site manager or workplace environmental manager. Note that the term ‘manager’ is used to refer to management of a function, project and /or program and does not necessarily imply line management. This unit of competency is applicable to environmental site coordinators, environmental managers and senior environmental officers working in all industry sectors.While no specific licensing or certification requirements apply to this unit at the time of publication, environmental monitoring and management activities are governed by relevant legislation, regulations and/or external accreditation requirements. Local requirements should be checked.
Notes
Elements and Performance Criteria
1 Develop and maintain specialist environmental knowledge
  • 1.1 Build a comprehensive knowledge and understanding of relevant environmental issues through networking and researching examples of environmental management best practice.
  • 1.2 Collate and store information in accordance with workplace requirements.
  • 1.3 Apply acquired information to improve the quality of work outputs.
2 Define and analyse the request for advice
  • 2.1 Confirm and record the source, nature and priority of the client request.
  • 2.2 Clarify the issue/problem/requested information and analyse the risks involved with providing advice.
  • 2.3 Clarify workplace communication protocols and redirect the request to a more relevant person, if appropriate.
  • 2.4 Seek guidance from relevant personnel, as necessary.
3 Gather and analyse relevant information
  • 3.1 Identify the information required to formulate useful advice.
  • 3.2 Identify available sources of information that are relevant and reliable.
  • 3.3 Obtain external expert opinion and advice in accordance with workplace procedures, if required.
  • 3.4 Analyse available information to identify issues, principles, legal requirements, patterns and/or trends in data that are of interest to the client.
4 Formulate advice
  • 4.1 Develop advice options that are based on clear legislative requirements and/or sound environmental management practices.
  • 4.2 Clearly distinguish between fact and opinion.
  • 4.3 Justify any assumptions made and support conclusions with reasoned arguments and appropriate evidence.
  • 4.4 If necessary, discuss options with client and/or relevant personnel, incorporate their feedback and finalise advice.
  • 4.5 Ensure that advice is accurate and meets the client’s needs.
  • 4.6 Obtain authorisation to release advice to client in accordance with workplace communication protocols.
5 Communicate advice to client
  • 5.1 Provide timely, authorised advice in accordance with workplace policies/procedures and in a format/manner that suits the client.
  • 5.2 Check and confirm client’s understanding of the advice provided.
  • 5.3 Use feedback from clients to improve the way advice is developed and provided.
6 Record details of the request and advice
  • 6.1 Record accurate details of request, client contact and advice in accordance with workplace procedures.
  • 6.2 File records in accordance with workplace procedures.
No information
No information
Replaces
State Code National Code Title Type
D7714 MSS027003A Provide environmental advice to clients Unit of competency
Replaced By
State Code National Code Title Type
OAF78 MSS027015 Provide environmental advice to clients Unit of competency
State Code National Code Title Type
BCT5 MSS80216 Graduate Certificate In Environmental Management Qualification