Unit of competency Outline

Date retreived
23/07/2026 1:33 AM AWST

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Hand over ICT system components to clients

Hand over ICT system components to clients

Unit of competency
National Code
ICTSAS428
State Code
OBS63
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
020305 - Systems Analysis And Design
Original Release Date
15/01/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to ensure the Information and Communications Technology (ICT) system is operational prior to hand over for client use, including conducting formal testing and trials to determine whether the system satisfies its acceptance criteria.It applies to individuals who work under supervision but have a level of responsibility ensuring work is planned and completed according to quality and client requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Confirm system integrity
  • 1.1 Obtain acceptance criteria for client ICT system
  • 1.2 Check ICT system function and its components in stand-alone and integrated environments
  • 1.3 Specify and document shortcomings and problems and create action plan
  • 1.4 Review action plan with client
  • 1.5 Document system components according to organisational standards and procedures
2. Provide operation and maintenance guidance
  • 2.1 Identify and document operational issues and procedures according to organisational procedures
  • 2.2 Discuss maintenance issues with technical support personnel and document proposed outcomes
  • 2.3 Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies
  • 2.4 Clarify outstanding issues with client
  • 2.5 Implement solution to identified problems with technical support personnel
  • 2.6 Create and confirm client report with required personnel
3. Hand over system to client
  • 3.1 Demonstrate installed system to client and seek and respond to feedback
  • 3.2 Obtain confirmation of client satisfaction and sign-off
  • 3.3 Discuss, confirm and document implementation support and further training needs with client
  • 3.4 Report needs and submit to required personnel for action
No information
No information
Replaces
State Code National Code Title Type
AUW26 ICTSAS406 Implement and hand over system components Unit of competency
State Code National Code Title Type
BFF9 ICT40120 Certificate IV in Information Technology Qualification