Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Intranet may include but is not limited to:
file and printer sharing
groupware collaboration
database access
shared websites
Requirements may be in reference to:
business
system
application
network
people in the organisation
Appropriate person may include:
supervisor
teacher
authorised business representative
client
Hardware may include but is not limited to:
workstations
personal computers
modems and other connectivity devices
networks
DSL modems
remote sites
servers
Software may include but is not limited to:
commercial software applications
organisation-specific software
packaged software
in-house or customised software
Client may include but is not limited to:
internal departments
external organisations
clubs
individual people
internal employees
User may include:
a person within a department
a department within the organisation
a third party
Applications may include:
FTP
HTTPS
WebDAV
multimedia
conferencing
CRM
document sharing
Server may include:
Application/web servers
BEA Weblogic servers
IBM VisualAge and WebSphere
Novell NDS servers
Email servers
File and print servers
FTP servers
Firewall servers
Proxy/cache servers
Network may include but is not limited to:
large and small LANs
national WANs
VPNs
the internet
the use of the PSTN for dial-up modems only
private lines
data
voice

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
Assessment must verify knowledge of intranet technologies.
Intranet technology (hardware and software system) must be verified as installed and configured correctly.

To demonstrate competency in this unit the person will require access to:
Server and workstation hardware and software
Internet connection
Organisational policies and procedures
Context of and specific resources for assessment
Intranets are important corporate communications mechanisms, particularly in larger, complex organisations. Many organisations frequently use internal video, sound and text communication methods in conjunction with their intranet facilities as a means of maximising reach within the organisation. Additionally, some intranets form extranets, that is combinations of intranets linked together by virtual private networks VPNs.

It is essential that this unit covers a broad variety of software and hardware, including VPN solutions, PPTP and webDAV. Additionally, it is important to provide for hands-on experience, particularly relating to SOHO and small business needs.

The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature.

Assessment must ensure:
Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic.

Applications may involve responsibility for, and limited organisation of, others.
Method of assessment
The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

An individual demonstrating this competency would be able to:
Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts
Apply solutions to a defined range of unpredictable problems
Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas
Identify, analyse and evaluate information from a variety of sources
Take responsibility for own outputs in relation to specified quality standards
Take limited responsibility for the quantity and quality of the output of others
Maintain knowledge of industry products and services

Additionally, an individual demonstrating this competency would be able to:
Configure and build an intranet
Select appropriate software for a particular scenario
Interpret available information and request clarification
Take responsibility for outputs in work