Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Training and/or assessment organisationrefers to:
a Registered Training Organisation (RTO), i.e. an organisation registered to provide recognised training and assessment services; includes TAFE institutes, private commercial colleges/companies, enterprises, community organisations, group training companies and schools
an organisation working in a partnership arrangement with an RTO to provide recognised training and assessment services
an organisation that provides non-recognised training and assessment services
Scoperefers to:
operational parameters, for example:
single training site
across a number of sites
national/across states/territories
international

operational status, for example:
recognised training and/or assessment services through registration in accordance with the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs)
unrecognised/internal/organisational
in partnership arrangement

operational modus operandi, including:
using Training Packages
using accredited courses
using internal benchmarks and programs
using internal/external learning resources
product-based training
a mix of the above
Purpose/smay relate to:
developing work skills and competency
meeting industry skill needs
improving productivity
building organisational capacity
providing internal certification/recognition
providing external certification/recognition
supporting workplace restructuring and change management
meeting licensing requirements
implementing performance-based systems
developing integrated training/human resources/ industrial relations systems/arrangements
Research and analysismay include:
qualitative research
quantitative research
strengths, weaknesses, opportunities and trends (SWOT) analysis
market trend analysis
consultations with clients/potential clients
using outcomes of organisational training needs analysis
Sources of provisionmay include:
own training and/or assessment organisation
other training and/or assessment organisations able to provide training and/or assessment services in areas addressed by purpose/s
consultants
product suppliers
competitors/potential competitors
Costsmay include:
direct/indirect costs of providing training and/or assessment services 'in house'
direct costs of outsourcing/using external provider
additional personnel/material/equipment/ infrastructure required
'organisational culture' costs associated with using internal/external provision
Benefitsmay include:
direct/indirect benefits of providing training and/or assessment services 'in house'
direct benefits of 'outsourcing'/using external provider
'organisational culture' benefits associated with using internal/external provision
Outsourcingmay include:
the contracting of a training and/or assessment organisation to provide the training and/or assessment service
Partneringmeans:
are collaborative arrangements between a Registered Training Organisation (RTO) and other organisations including other RTOs which enable the partners to share for mutual benefit their resources, effort, time, costs, responsibility and expertise in the provision of training and/or assessment services. These arrangements are regulated by the AQTF Standards for Registered Training Organisations which requires a written agreement between the RTO and each organisation that provides training and/or assessment services on behalf of the RTO.
Funding sourcesmay include:
available organisational funding/budget for training and/or assessment
government funding through RTO's profile
government funding through User Choice
fee-for-service funding
internal/external project funding
industry funding through industry levies
Legal/organisational requirementsmay include:
registration requirement as defined in the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs)
state/territory legislation and regulations governing registration and accreditation
requirements of Training Packages
requirements set by Commonwealth and state/ territory legislation relating to occupational health and safety (OHS); anti-discrimination; workplace/ industrial relations; workers' compensation; apprenticeships/traineeships
requirements set by awards/enterprise bargaining agreements
requirements set by professional associations
requirements set by quality systems
licensing requirements
organisational requirements
defined resource parameters
Relevant documentationmay include:
documentation relating to AQTF and state/territory Training Authority (STA) registration requirements
documentation relating to funding under User Choice
documentation relating to Training Contracts
documentation required by other external authorities relevant to provision of training and/or assessment services
internal organisational documentation/records
Appropriate authoritymay refer to:
registration/accreditation branch of STA
apprenticeships/traineeships branch of STA
internal organisational authority, e.g. appropriate line manager
Issues/irregularitiesmay include:
registration requirements not being met
documentation not completed accurately
issues with personnel responsible for completing documentation
ongoing compliance issues
evaluation irregularities
Changes that may impact on scopemay include:
changes to AQTF/registration requirements and processes
changes to policy and operating environment of vocational education and training
changes to personnel/organisational structure
changes to current training and/or assessment services
changes to policies, procedures and guidelines
changes to legal requirements

Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of Assessment
To demonstrates competency against this unit candidates must be able to provide evidence that they have investigated and determined the scope of training and/or assessment services in an organisation and have coordinated and monitored legal/organisational processes and requirements relevant to the effective scope.
Evidence Requirements
Required knowledge includes:
purposes/needs for training and/or assessment services
relevant legal and organisational requirements and where to access them, for example:
the Australian Quality Training Framework (AQTF) Standards for Registered Training Organisations (RTOs)
relevant STA system for registration
relevant Training Package/s
the industrial relations system, industry/workplace relations, and industrial awards/enterprise agreements
anti-discrimination requirements including equal opportunity, racial vilification and disability discrimination
quality systems

authoritative responsibilities and parameters within the training and/or assessment organisation
types of scope including implications and benefits to the training and/or assessment organisation
types of and how to access potential funding
strategic directions of the training and/or assessment organisation
existing training and/or assessment services provided by the organisation
research methodologies
OHS relating to scope including:
risks that should be addressed by a training and/or assessment organisation
legislative requirements for OHS record keeping and reporting requirements
OHS obligations of the training and/or assessment organisation, the trainer/facilitator, assessor and learner
requirements for consultation under OHS legislation
Required skills and attributes include:
literacy skills to:
read and interpret state/territory and organisational policies and procedures
read and interpret legal requirements and training and/or assessment organisation standards
analyse information
language skills to:
communicate information
conduct consultations
liaise with appropriate authorities

problem solving skills to:
identify/recognise issues/irregularities
effectively address issues/irregularities

commitment to quality and improvement
research and analysis skills to determine new business opportunities and recognise industry trends and directions
cost-benefit analysis skills to determine capability and viability to extend scope of training and/or assessment services and evaluate operational effectiveness
interpersonal skills, including:
maintaining appropriate relationships internally and with clients/stakeholders
being open to the opinion of others
communicating effectively
listening actively
negotiating

computer/technical skills, for example:
using a range of software programs
using the internet for research
using organisation's information management system
Products that could be used as evidence include:
analysis of the current scope of the training and/or assessment organisation in terms of focus and scope
analysis of trends and market demand for existing and potential training and/or assessment services
examples of consultation processes used
completed and signed registration documentation
cost-benefit analysis of potential change to scope
documentation of processes used to maintain scope of training and/or assessment services
Processes that could be used as evidence include:
what consultation processes were used to obtain feedback from personnel, current/potential clients and stakeholders, and why
how costs and benefits of proposed services were analysed and calculated
how personnel, material and physical operational requirements were calculated to determine the organisation's capability
how evidence to support the registration documentation was identified and accessed/ developed
how internal changes were identified and reported to authorities
how changes to the vocational education and training industry were sourced and disseminated to personnel, if relevant
how potential funding was sourced
Resource implications for assessment include:
access to legal and organisational documentation
time in liaising with a range of relevant personnel
The collection of quality evidence requires that:
assessment must address the scope of this unit and reflect all components of the unit i.e. the Elements, Performance Criteria, Range Statement, Evidence Guide, Employability Skills
a range of appropriate assessment methods/evidence gathering techniques is used to determine competency
evidence must be gathered in the workplace whenever possible. Where no workplace is available, a simulated workplace must be provided
the evidence collected must relate to a number of performances assessed at different points in time and in a learning and assessment pathway these must be separated by further learning and practice
assessment meets the rules of evidence
a judgement of competency should only be made when the assessor is confident that the required outcomes of the unit have been achieved and that consistent performance has been demonstrated
Specific evidence requirements must include:
investigation and evaluation of current scope of training and/or assessment services
completed analysis to identify market trends
consultation processes and outcomes with personnel, clients and stakeholders
research outcomes and recommendations on the organisation's capacity and requirements to support existing and/or proposed training and/or assessment services
management of legal and organisational documentation
processes/systems for monitoring the scope of training and/or assessment services and dissemination of relevant information
Integrated assessment means that:
this unit can be assessed alone or as part of an integrated assessment activity involving relevant units in the TAA04 Training and Assessment Training Package. Suggested units include but are not limited to:
TAACMQ501B Develop training and/or assessment organisational policies and procedures
TAATAS501B Undertake organisational training needs analysis
TAATAS503B Manage contracted work.