Elements and Performance Criteria

Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
defamation laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
enterprise standards
legal deposit, archival and disposal laws ie old copies of web pages must be recoverable eg customers may have undertaken transactions based on older versions of web pages and these must be available for legal reasons
Range statement
The Range Statement provides advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. The following variables may be present for this particular unit:
Legislation, codes and national standards relevant to the workplace may include:
award and enterprise agreements
national, State/Territory legislative requirements especially in regard to Occupational Health and Safety
industry codes of practice
OECD International Guidelines for Consumer Protection in E-Commerce
copyright laws
defamation laws
privacy legislation
intellectual property, confidentiality requirements
legal and regulatory policies affecting e-business
enterprise standards
legal deposit, archival and disposal laws ie old copies of web pages must be recoverable eg customers may have undertaken transactions based on older versions of web pages and these must be available for legal reasons

The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Website and its content continues to meet the requirements of the business after maintenance changes
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
Website business design and maintenance
Legal, ethical and security issues relating to websites
e-business
e-business terminology
Underpinning skills
Computer literacy
Literacy skills to interpret policies and procedures and provide recommendations to others
Numeracy and basic statistical skills for website data analysis
Communication skills for consultation with users, and customers
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations.
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to evaluate and review website content and use, and to update and enhance website content (3)
Communicating ideas and information - to receive and convey information on current use and needs, and to gather information to aid decision making for recommendations for website changes (3)
Planning and organising activities - to maintain and monitor the website and to investigate, initiate, evaluate and implement changes and updates (3)
Working with teams and others - to gain feedback on website use and content (2)
Using mathematical ideas and techniques - to analyse website data (2)
Solving problems - to evaluate and implement changes and updates and to rectify faults and correct inaccuracies (3)
Using technology - to maintain a website (3)
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competence for this unit. This is an integral part of the assessment of competence and should be read in conjunction with the Range Statement.
Critical aspects of evidence
Integrated demonstration of all elements of competency and their performance criteria
Website and its content continues to meet the requirements of the business after maintenance changes
Underpinning knowledge*
* Required knowledge/skills is to be limited to that which is sufficient to perform the particular workplace competency
Relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Internet / World Wide Web
Website business design and maintenance
Legal, ethical and security issues relating to websites
e-business
e-business terminology
Underpinning skills
Computer literacy
Literacy skills to interpret policies and procedures and provide recommendations to others
Numeracy and basic statistical skills for website data analysis
Communication skills for consultation with users, and customers
Ability to relate to stakeholders from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations.
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the business services common competencies for the particular AQF level. Refer to the Key Competency Levels at the end of this unit
Three levels of performance denote level of competency required to perform a task.
1. Perform
2. Administer
3. Design
Collecting, analysing and organising information - to evaluate and review website content and use, and to update and enhance website content (3)
Communicating ideas and information - to receive and convey information on current use and needs, and to gather information to aid decision making for recommendations for website changes (3)
Planning and organising activities - to maintain and monitor the website and to investigate, initiate, evaluate and implement changes and updates (3)
Working with teams and others - to gain feedback on website use and content (2)
Using mathematical ideas and techniques - to analyse website data (2)
Solving problems - to evaluate and implement changes and updates and to rectify faults and correct inaccuracies (3)
Using technology - to maintain a website (3)