Elements and Performance Criteria

Desired finishes may include:
smooth finishes
textured finishes
volume.

Tools may include:

brushes:

vent style

Denman style

round

fingers.

Equipment may include:
blow dryers
heat diffusers
heat lamps.

Styling aids may include:
mousses
lotions.

Clients may include:
women
men
children
people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Relevant legislation may include:
federal, state and local health legislation and regulations
occupational health and safety legislation.

Workplace policies and procedures may include:
client comfort and safety
operator safety
health and hygiene.

Finishing products may include:
waxes
mousses
sprays.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
ability to consistently use effective questioning and active listening techniques to confirm service/s with clients and/or other operators
ability to consistently use effective questioning and active listening techniques to negotiate appropriately with clients, to take into account any cultural or physical requirements, and to ensure client comfort and safety throughout the required services
ability to accurately interpret and follow verbal instructions from senior operators
knowledge and consistent application of workplace policies and procedures, and safe work practices in regard to drying hair to shape as directed
knowledge and consistent application of federal, state and local health and hygiene regulations applicable to the workplace.

Context of assessment
For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the hairdresser and/or an experienced person at the workplace.
Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Specific resources for assessment
Competency for this unit should be assessed through access to:
relevant documentation including occupational health and safety legislation and regulations and workplace policy and procedures manuals
a working hairdressing salon or simulated salon
hair drying equipment including blow dryers, heat diffusers and heat lamps
workplace safety data for the safe use of electrical equipment.

Relationship to other units
In the context of an assessment-only and/or a training delivery and assessment pathway, all units that relate to a job function can be integrated for assessment purposes.
none.
WRHCS201A Prepare clients for salon services
WRHWP201A Assist colleagues providing multiple salon services as a team member.

Method of assessment
The following assessment method is suggested.
Observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate his/her handling of a range of contingencies. Tasks may include:
organising the work area, tools and equipment
consulting with senior operators to receive direction on drying method tools and techniques
drying to shape using a blow dryer and brushes/fingers
drying to shape using heat lamps and fingers
applying finishing products or techniques as directed by a senior operator.

Evidence required for demonstration of consistent performance
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Communicating ideas and information
Seeking advice from a senior operator, actively listening and asking questions to clarify instructions require communication of ideas and information. (1)

Collecting analysing and organising information
Taking verbal advice offered by a senior operator and accessing workplace safety data for the safe use of electrical equipment require information to be collected, analysed and organised. (1)

Planning and organising activities
Following senior operator instructions regarding drying sequence and technique requires activities to be planned and organised in a logical sequence to achieve a desired result. (1)

Working with others and in teams
Working with a senior operator to dry hair to shape as directed after a haircut requires the application of teamwork. (1)

Using mathematical ideas and techniques
Measuring and applying appropriate quantities of styling aids involves the use of mathematical ideas and techniques. (1)

Solving problems
Ensuring comfort during the drying process for a client with a heat-sensitive scalp involves the application of problem solving skills. (1)

Using technology
Using electrical equipment to dry hair to shape involves the use of technology. (1)