Unit of competency Outline
Date retreived
24/07/2026 7:27 AM AWST
24/07/2026 7:27 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Operate computer aided dispatch system
Operate computer aided dispatch system
Unit of competency
National Code
PUAECO004A
PUAECO004A
State Code
D5484
D5484
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
18/08/2011
Field of Education
030717 - Plant And Machine Operations
Original Release Date
18/08/2011
Nominal Hours
40
Description
This unit covers the competency required to efficiently operate the organisation's computer aided dispatch.
Notes
Elements and Performance Criteria
1. Operate dispatch systems
- 1.1 Computer aided dispatch (CAD) log on and shift change protocols are implemented.
- 1.2 CAD, other interfaces and associated equipment are set up and navigated for optimum operation.
- 1.3 CAD is interrogated to retrieve required information.
- 1.4 Data is accurately recorded in accordance with organisational procedures.
- 1.5 Relevant data/information is continually monitored, maintained and updated, in accordance with organisational protocols.
- 1.6 Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity.
- 1.7 Incident completion processes are implemented in the CAD.
- 1.8 Equipment is used safely in accordance with organisational and manufacturer's instructions.
2. Identify faults in the CAD
- 2.1 Technical faults in the CAD are identified and appropriateaction is taken.
- 2.2 Back-up systems are utilised when primary system fails.
- 2.3 Deficiencies or opportunities for improvement are reported in accordance with organisational policies and procedures.
- 2.4 Systems and equipment are tested in accordance with organisational policies and procedures.
- 2.5 Test issues are referred to supervisor and/or relevant personnel.
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Taking appropriate action may include:
identifying technical faults
dealing with identified faults if within own area of responsibility
referring identified faults to supervisor or appropriate personnel
Back-up systems may include:
Bbck-up CAD systems
manual systems
Taking appropriate action may include:
identifying technical faults
dealing with identified faults if within own area of responsibility
referring identified faults to supervisor or appropriate personnel
Back-up systems may include:
Bbck-up CAD systems
manual systems
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
multi task
effectively apply computer skills and knowledge
manage an incident from creation to finalisation, using the equipment effectively
use and work with relevant programs/databases.
Consistency in performance
Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace.
Specific resources for assessment
Access is required to:
back-up systems
CAD work station
relevant databases
operations and systems manuals
organisational documentation
training databases, where available
training manual
workplace expert/s.
Method of assessment
This unit may be assessed with the following unit:
PUAECO002A Process emergency incident calls and enquiries.
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Assessment must confirm the ability to:
multi task
effectively apply computer skills and knowledge
manage an incident from creation to finalisation, using the equipment effectively
use and work with relevant programs/databases.
Consistency in performance
Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations.
Context of and specific resources for assessment
Context of assessment
Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace.
Specific resources for assessment
Access is required to:
back-up systems
CAD work station
relevant databases
operations and systems manuals
organisational documentation
training databases, where available
training manual
workplace expert/s.
Method of assessment
This unit may be assessed with the following unit:
PUAECO002A Process emergency incident calls and enquiries.
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.
Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.
Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
direct observation
interviewing the candidate
journals and workplace documentation
third party reports from supervisors
written or oral questions.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| OAZ48 | PUAECO004 | Operate computer aided dispatch system | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AYY8 | HLT31015 | Certificate III in Ambulance Communications (Call-taking) | Qualification |
| AZA3 | HLT41015 | Certificate IV in Ambulance Communications (Dispatch) | Qualification |