Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
OHS requirements may relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
elimination of hazardous materials and substances
identifying hazards
safe use and operation of equipment including:
business technology
first aid equipment
fire safety equipment
personal protective clothing and equipment
safety equipment
safety procedures for the protection of self and others.
Legislative requirements may relate to:
Australian standards and quality assurance requirements
award and enterprise agreements
Compliance Policy Guidelines (CPGs)
counter-terrorism
general 'duty of care' responsibilities
licensing or certification requirements
privacy and confidentiality
relevant commonwealth, state and territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
telecommunications.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
environmental management including waste disposal, recycling and re-use guidelines
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
standard operating procedures
storage and disposal of information
use and maintenance of equipment and systems.
Biometric refers to:
a measurable physical characteristic or personal behavioural trait used to recognise the identity or verify the identity of an individual.
Types of biometrics may include:
DNA matching
eyes:
iris recognition
retina recognition
face recognition
finger geometry recognition
fingerprint recognition
gait
hand geometry recognition
odour
signature recognition
typing recognition and keystroke dynamics
vein recognition
voice:
speaker recognition
speaker verification.
Privacy legislation may include:
Commonwealth, State and Territory Privacy Acts
national information privacy principles
national privacy principles.
Sources may include:
Internet
literature
professional associations and networks
workshops.
Biometric applications may be:
commercial:
access control
banking and finance (ATM and credit card access, e-commerce)
cybersecurity (computer network login and electronic data security, internet access)
encryption and watermarking
travel and transportation
forensic:
corpse identification
criminal investigation
parenthood determination
terrorist identification
government:
airport security
border control
correctional facility
healthcare
homeland security
identity management
law enforcement
national ID card, driver's licence
passport control
physical access control
social security.
Relevant personsmay include:
biometric technology specialists
clients
colleagues
external consultants
information technology specialists
manager.
Communication may be:
face-to-face
group interaction
in Indigenous languages
in languages other than English
oral reporting
participation in routine meetings
reading independently
recording of discussions
speaking clearly and directly
through the use of assistive technology
via an interpreter
visual or written
writing to audience needs.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Social and cultural differencesmay relate to:
dress and personal presentation
food
language
religion
social conventions
traditional practices
values and beliefs.
Riskrelates to:
the chance of something happening that will have an impact on objectives.
Security risks may relate to:
biological hazards
chemical spills
client contact
electrical faults
explosives
financial viability
injury to personnel
noise, light, heat, smoke
persons carrying weapons
persons causing a public nuisance
persons demonstrating suspicious behaviour
persons suffering from emotional or physical distress
persons under the influence of intoxicating substances
persons with criminal intent
persons, vehicles and equipment in unsuitable locations
property or people
security systems
suspicious packages or substances
systems or process failures
terrorism
violence or physical threats.
Biometric systems are:
automated systems able to capture a biometric sample from an individual person, extract biometric data from the sample, compare the data with one or more reference templates, determine the quality of a match, and indicate whether or not an identification or verification of identity has been achieved.
Biometric equipment and systems may include:
acquisition devices:
cameras (video, infrared-enabled video, single-image)
chip or reader embedded in peripheral device
microphones
optical scanners
biometric servers
hardware
interconnecting infrastructure
software:
server-based authentication software for biometric authentication and logging
software associated with acquisition devices.
Business equipment may include:
computers and computer applications
data management applications and servers
e-mail
facsimile machines
internet, extranet, and intranet
modems
personal schedulers
photocopiers
printers.
Appropriate format may include:
formats that cater for those with special needs for example, producing documents in large print.
Feedbackmay include:
comments from managers, supervisors, colleagues or clients
formal or informal performance appraisals
personal reflective behaviour strategies
workplace assessment.
Records and reports:
may be:
computer-based
manual
other appropriate organisational communication system
may detail:
activity reports
client meetings
client requirements
oral briefings
security and risk assessments
technical data and specifications
telephone conversations.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
actively seeking feedback to review and evaluate effectiveness of advice and client service delivery
assessing security requirements and providing advice on types and applications of biometrics to accurately meet identified requirements
complying with applicable legislation and codes of ethics applicable to privacy and client confidentiality
complying with organisational policies and procedures, including OHS, relevant to biometric work tasks
maintaining a current knowledge and understanding of biometric technology and workplace applications through the sourcing of reliable and valid information
maintaining client confidentiality and secure storage of all information
presenting advice and recommendations in a suitable format
using appropriate communication modes and interpersonal techniques.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment including biometric and business equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.