Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Investigating issues may include:
adverse impacts the problem is causing
expected benefits from any potential solution
how quickly the problem could potentially be resolved
underlying sources of the problem.
Desired outcomes may include:
creating a new capability, such as a new product or service, addressing a competitive disadvantage, or creating a new competitive advantage
complying with new regulations
improving revenue, by increasing sales or reducing cost
increasing customer satisfaction
increasing employee satisfaction
improving safety
reducing time to deliver a product or service.
Capabilities may include:
business processes
events that a solution must be able to respond to
features of a software application
goals that a solution will allow stakeholders to accomplish
products that an organisation creates
services that an organisation delivers
tasks that an end user may perform.
Solution approaches may include:
adding resources to the business or making organisational changes
changing the business procedures or processes
designing and developing custom software
purchasing or leasing software and hardware from a supplier
partnering with other organisations, or outsourcing work to suppliers
using additional capabilities of existing software or hardware within the organisation.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
analyse a business situation
develop a comprehensive business case for a proposed solution that addresses:
business need
required capabilities
solution scope
most feasible approach.
Context of and specific resources for assessment
Assessment must ensure access to:
documentation, including appropriate policies, current business analysis practices, tools and legislation
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
evaluation of a simulated or workplace project in a medium to large enterprise
direct observation of the candidate carrying out business analysis work
verbal or written questioning to assess required knowledge and skills
review of reports and plans prepared for the projects
evaluation of a portfolio of the project work undertaken.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where a practical assessment is used it should be combined with targeted questioning to assess required knowledge.