Elements and Performance Criteria

Teams comprise
Two or more people working towards a shared purpose

Appropriate situation to request assistance may include
difficulty meeting timelines
to comply with occupational health and safety requirements
unsure of best method to complete task
to maximise efficiency

Assisting other team members may include
own tasks completed
to comply with occupational health and safety requirements
assistance requested
actions of others do not comply with requirements
other team member appears to be having difficulty completing task

Contribute to workplace goals may include
completion of task
achievement of new competencies
development of new skills
attainment of new knowledge
personal development

Activities may include
working with other members of a team in a work environment or responding in a combat or support role to natural emergencies technological/industrial emergencies
civil/political emergencies and non emergency operations including community events
public relations - activities
sporting events
parades
festivals

Conditions under which this competency may be required include
hazardous conditions eg adverse weather
after dark operations
difficult terrain
time pressure
varying time frames from immediate/short term to long term response operations
varying access to equipment/resources necessitating the use of improvised techniques
single or multi organisation responses
dealing with human behaviours that result from emergency situations
non-emergency operations and events eg training and community education

Appropriate feedback on performance may include
acknowledging initiative
aptitude
ideas
performance and assistance
providing constructive criticism

Organisation's policy and procedures may vary between sectors and organisations and may include
legislation relevant to the operation/incident/response
legislation relevant to the organisation
operational
corporate and strategic plans
operational procedures
operational performance standards
organisation's personnel practices
policy and procedures
organisation's quality standards

Communication processes may include
established organisation's procedures for recording and reporting
the use of logs
notebooks
pagers
radios and telephones
team members may be geographically dispersed and require communication systems and technology to remain in contact

Critical aspects of evidence
It is essential for this unit that competence be demonstrated in the effective communication and contribution to the achievement of tasks consistent with agreed goals

Interdependent assessment of units
Pre-requisite units: Nil
Co-requisite units: Nil

Underpinning knowledge
composition of workplace teams and roles and responsibilities of team members
techniques for giving and receiving feedback in a constructive manner
techniques for supporting others
non operational and operational communication processes

Underpinning skills
listening and using a variety of communication skills
interpersonal skills
providing suggestions and information
encouraging others/ team members
following instructions
reporting information

Resource implications
No special requirements

Consistency in performance
Evidence will need to be gathered over time in a variety of team situations including regular work group and occasional or one-off work group

Context of assessment
On the job or in a simulated workplace environment