Unit of competency Outline

Date retreived
21/07/2026 11:28 PM AWST

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Apply strategies to respond to complex workplace problems

Apply strategies to respond to complex workplace problems

Unit of competency
National Code
FSKLRG013
State Code
OBL38
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
14/11/2019
View on TGA
State Implementation and Classification
Approved Date
30/01/2020
Field of Education
120505 - Work Practices Programmes
Original Release Date
30/01/2020
Nominal Hours
20
Description
This unit describes the skills and knowledge required to identify a range of complex workplace problems and apply innovative strategies in response.An individual performing these tasks works independently and uses support from a range of established resources.This unit applies to individuals who use, or are preparing to use, learning skills to complete workplace activities. This includes existing workers and individuals preparing for employment through vocational education and training. This unit should be integrated and contextualised with vocational training to support achievement of vocational competency.This unit is aligned to, but does not fully address, the Australian Core Skills Framework (ACSF) learning core skill indicators .01 and .02 at level 4 in the workplace and employment domain of communication.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify complex workplace problems
  • 1.1 Identify and research a range of complex workplace problems
  • 1.2 Create a risk management plan comparing problems and assessing impact on self and workplace, according to work place procedures
  • 1.3 Devise innovative strategies to manage and resolve a range of complex problems
2. Respond to workplace problem
  • 2.1 Select a complex workplace problem for review
  • 2.2 Analyse factors contributing to the selected workplace problem
  • 2.3 Identify potential problem-solving strategies relevant to the selected problem, and evaluate strengths and limitations of each to identify most appropriate
  • 2.4 Propose a problem-solving strategy to respond to the selected problem
  • 2.5 Use selected strategy to respond to the complex problem
3. Review problem solving strategies
  • 3.1 Seek feedback and evaluate effectiveness of strategy
  • 3.2 Revise strategy based on feedback where required
No information
No information
Replaces
State Code National Code Title Type
WG275 FSKLRG13 Apply strategies to respond to complex workplace problems Unit of competency
State Code National Code Title Type
BEZ5 FSK20119 Certificate II in Skills for Work and Vocational Pathways Qualification