Unit of competency Outline

Date retreived
23/07/2026 1:31 AM AWST

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Support operating system users and troubleshoot applications

Support operating system users and troubleshoot applications

Unit of competency
National Code
ICTSAS443
State Code
OBS51
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
029999 - Information Technology, N.e.c.
Original Release Date
15/01/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to support users who run operating systems (OS) in a corporate or home environment and to troubleshoot applications on a range of Information and Communications Technology (ICT) devices.It applies to individuals who provide frontline support to users and apply technical and specialised knowledge to fault finding and problem solving.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to support OS users
  • 1.1 Access OS according to organisational procedures
  • 1.2 Determine support requirements with OS users
  • 1.2 Analyse OS according to organisational procedures
  • 1.3 Determine support capacity and refer to required personnel if outside scope of ability
  • 1.4 Document intended OS support
2. Install, configure and troubleshoot applications and security
  • 2.1 Install client application
  • 2.2 Configure and customise client application within user environment and according to user specifications
  • 2.3 Identify application problems and security issues
  • 2.4 Troubleshoot application according to organisational procedures
  • 2.5 Troubleshoot security permission problems
  • 2.6 Manage application security settings
3. Implement OS support procedures
  • 3.1 Determine user OS issues and problems
  • 3.2 Research solutions to user OS issues and problems
  • 3.3 Recommend user OS solutions
  • 3.4 Implement OS solutions according to organisational procedures
  • 3.5 Resolve OS issues and problems according to organisational procedures
4. Finalise OS support and troubleshooting procedures
  • 4.1 Confirm all OS system support procedures have been performed
  • 4.2 Review implemented application changes and installations and OS support outcomes according to organisational procedures
  • 4.3 Evaluate and report on support procedures
No information
No information
Replaces
State Code National Code Title Type
AUW44 ICTSAS421 Support users and troubleshoot desktop applications Unit of competency