Unit of competency Outline

Date retreived
23/07/2026 10:33 PM AWST

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Respond holistically to client issues and refer appropriately

Respond holistically to client issues and refer appropriately

Unit of competency
National Code
CHCCS422A
State Code
D2343
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
24/09/2009
Field of Education
090501 - Social Work
Original Release Date
24/09/2009
Nominal Hours
60
Description
DescriptorThis unit describes the knowledge and skills required to assess a range of client issues and refer appropriately
Notes
Elements and Performance Criteria
1. Establish interpersonal relationship with client
  • 1.1 Define boundaries and use communication skills that will establish a trusting and respectful relationship
  • 1.2 Utilise facilitative communication skills to assist the client to identify areas of concern, to prioritise areas for immediate and longer term action and to determine options for action and workable strategies to address their priority areas
  • 1.3 Share relevant information with client about options and services available to enable them to make informed decisions
2. Identify the range of issues impacting on the client and assess client needs
  • 2.1 Identify indicators of harm, neglect, abuse or risk of harm
  • 2.2 Use observations, assessment tools and questioning to identify possible presenting issues
  • 2.3 Seek information from a range of appropriate sources to determine the range of issues that may be affecting the client within organisation policies and procedures regarding autonomy, privacy and confidentiality
  • 2.4 Apply organisation procedures for collecting and analysing client information
  • 2.5 Examine all client information to determine the degree to which other issues may impact on the possible services that can be provided by the organisation
3. Analyse and assess information to determine appropriate course of action to be followed
  • 3.1 Assess the level of risk to the client and others directly involved using tools approved or adopted by the organisation
  • 3.2 Follow organisation procedures and address legal requirements and duty of care obligations in responding to indicators of risk of abuse, neglect or harm
  • 3.3 Identify and prioritise client's current needs and available sources of assistance
  • 3.4 Identify organisation's capacity to meet range of client needs to be addressed
  • 3.5 Apply accepted procedures to assess the option of bringing in specialist support and continuing to work with the client
  • 3.6 Share relevant information with client about options and services available to enable them to make informed decisions
  • 3.7 Provide the client with resources as appropriate
  • 3.8 Follow relevant State/territory legislation, organisation policies and procedures and duty of care obligations and legislative requirements in responding to indicators of actual or potential risk of abuse, neglect or harm
4. Refer client to other services to provide coordinated support
  • 4.1 Identify a client's need for support internal and external to the agency
  • 4.2 Implement appropriate procedures to address potential emergency or crisis situation
  • 4.3 Comply with cultural obligations when working with clients
  • 4.4 Work with the client and significant others where relevant to motivate, support and encourage the client
  • 4.5 Identify current needs and sources of assistance, and give support as appropriate
5. Review effectiveness of services provided to meet client needs
  • 5.1 Review outcomes in accordance with organisation procedures and in consultation with clients, carers and significant others, case managers and other service providers
  • 5.2 Complete document/s as required and in line with organisation procedures
No information
No information
Replaces
State Code National Code Title Type
S3063 CHCCS402A Respond holistically to client issues Unit of competency
Replaced By
State Code National Code Title Type
WC854 CHCCS422B Respond holistically to client issues and refer appropriately Unit of competency