Elements and Performance Criteria

The Range Statement provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to

Store policies and procedures in regard to:
security

Type of security equipment in regard to:
type of equipment used
level of security required

Theft may involve:
internal personnel
external personnel

Security procedures/equipment may include:
dye tags
alarms
locks
security cameras
security guards

The following components of the evidence guide relate directly to the performance criteria and the Range Statement for the unit of competency and provide guidance for assessment of the unit in the workplace and/or training program.
Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate:

Develops and implements security procedures to facilitate the detection and prevention of theft.
Develops and implements procedures to ensure safety and security of internal and external clients in the event of robbery.
Develops and implements procedures for:
opening and closing premises
cash security
credit card transactions, EFTPOS
cheque transactions
stocktaking to control and minimise theft.

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace, to transfer to other contexts and deal with unplanned events. The requirements for this unit of competency are listed below:


Knowledge of:

Store policies and procedures, in regard to:
security
detection and apprehension of thieves
credit card transactions
cheque transactions
stocktaking
Relevant legislation and statutory requirements, including
case law or common law
state laws relating to property offences
Relevant industry codes of practice
Occupational health and safety legislation/regulations/codes of practice
Principles and techniques in:
safety of personnel in the event of robbery
detection and prevention of theft

Skills in:

Negotiation
Record maintenance
Development of procedures
Interpersonal communication skills

Assessment Process
For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.
Evidence should be gathered as part of the learning process.

Integrated Competency Assessment
Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit, or a cluster of units of competency.

The candidate will be required to:

Apply knowledge and skills which underpin the process required to demonstrate competence, including appropriate key competencies.
Integrate knowledge and skills critical to demonstrating competence in this unit.
Unit WRRO4B can be assessed with other units which make up a particular job function.

Evidence Gathering Methods

Evidence should include products, processes and procedures from the workplace context or from a simulated work environment. Evidence might include:

Observation of the person in the workplace
A simulated role play
Third party reports from a supervisor
Customer feedback
Answers to questions about specific skills and knowledge

Resources Required
A real or simulated work environment
Relevant documentation, such as:
store policy and procedures on security
store policy and procedures on credit card transactions and cheque transactions
store policy and procedures on stocktaking
legislation and statutory requirements
industry codes of practice
occupational health and safety legislation/regulations/codes of practice
Access to a team
Access to a range of security equipment

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added. The questions below highlight how these processes are applied in this unit of competency. Following each question a number indicates the level to which the key competency needs to be demonstrated where 0 = not required, 1 = perform the process, 2 = perform and administer the process, and 3 = perform, administer and design the process.
Communicating ideas and information
Security procedures need to be communicated to all personnel. (3)

Collecting analysing and organising information
The development of security procedures requires information to be collected, analysed and organised. (3)

Planning and organising activities
Stocktaking procedures to minimise stock losses requires activities to be planned and organised. (3)

Working with others and in teams
Team work will be applied when implementing and communicating store security procedures. (3)

Using mathematical ideas and techniques
Mathematical ideas and techniques will be applied during stocktaking procedures. (2)

Solving problems
Problem solving skills will be applied when developing security procedures to facilitate the detection and prevention of internal or external theft. (3)

Using technology
The use of technology will be applied through the use of security equipment, registers and credit card facilities. (3)