Unit of competency Outline
Date retreived
23/07/2026 9:07 PM AWST
23/07/2026 9:07 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Manage emergency clients in a medical practice
Manage emergency clients in a medical practice
Unit of competency
National Code
HLTMAMP406C
HLTMAMP406C
State Code
WD185
WD185
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
05/08/2014
Field of Education
060301 - General Nursing
Original Release Date
05/08/2014
Nominal Hours
50
Description
DescriptorThis competency unit describes the knowledge and skills required to manage emergency clients safely and effectively in a medical practice setting, including the maintenance of systems to ensure smooth flow of emergencies
Notes
Elements and Performance Criteria
1. Prioritise clients
- 1.1 Recognise indicators of health distress in clients over the phone and in person
- 1.2 Prioritise clients according to indicators of health distress in line with practice protocols
- 1.3 Inform and/or advise clients appropriately, following practice protocols and industry standards and codes of practice
2. Respond appropriately to medical emergencies
- 2.1 Be prepared to respond to a range of emergency medical situations in the medical practice
- 2.2 Assess the situation for any danger to yourself, others or the client and take appropriate action
- 2.3 Notify and seek assistance from appropriate personnel
- 2.4 Provide emergency first aid as per practice protocols and within the scope of own work role in medical assisting
- 2.5 Assist other health care practitioners with an emergency response
- 2.6 Record details of treatment in client record, as required, under supervision of health care practitioner(s)
- 2.7 Liaise with external health care professionals as per practice protocols
- 2.8 Communicate with client's family and/or nominated representative(s) as directed by health care practitioner
3. Maintain emergency equipment and supplies appropriately
- 3.1 Ensure emergency equipment and supplies are complete, current and stored in easily accessible location near likely treatment area
- 3.2 Gather required supplies and equipment quickly, safely and efficiently when a medical emergency arises
- 3.3 Provide emergency equipment and supplies to the health care practitioner as directed
4. Contribute to evaluation of team performance following an emergency incident
- 4.1 Review medical practice emergency response systems and protocols
- 4.2 Report personal training needs to appropriate personnel
- 4.3 Recommend improvements to systems including better facility layout, location of equipment and/or supplies
- 4.4 Participate in debriefing and provide and receive feedback constructively
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Health care practitioner is:
Registered nurse
Medical practitioner/doctor/specialist
Inform and/or advise may include:
Directing people to hospital emergency facility
Calling ambulance
Emergency medical situations may include:
Anaphylaxis
Unconsciousness
MI
Respiratory distress including acute asthma
Hyperventilation
Haemorrhage
Seizure
Shock
Burns
Broken bones
Foreign body
Chemical contamination
Poisoning
Overdose
Head injury
Insulin reaction
Hypothermia
Envenomation
Personnel may include:
Doctors
Practice Nurse
Practice Manager
Medical Assistants
Practice Staff
Other medical staff
Ambulance officers
External health care professionals may include:
Ambulance staff
Hospital staff
Community health care professionals
Residential aged care staff
Equipment may include:
Crash cart/resuscitation trolley
Defibrillator
Oxygen tank with mask or nasal prongs
Laryngoscope
Endotracheal tubes
Ambu-bag
Emergency medications
IV equipment and fluids
Splints
Blankets
Cold packs
Pulsoximeter
ECG
Nebuliser
Bandaging
Instruments
Needles and syringes
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Health care practitioner is:
Registered nurse
Medical practitioner/doctor/specialist
Inform and/or advise may include:
Directing people to hospital emergency facility
Calling ambulance
Emergency medical situations may include:
Anaphylaxis
Unconsciousness
MI
Respiratory distress including acute asthma
Hyperventilation
Haemorrhage
Seizure
Shock
Burns
Broken bones
Foreign body
Chemical contamination
Poisoning
Overdose
Head injury
Insulin reaction
Hypothermia
Envenomation
Personnel may include:
Doctors
Practice Nurse
Practice Manager
Medical Assistants
Practice Staff
Other medical staff
Ambulance officers
External health care professionals may include:
Ambulance staff
Hospital staff
Community health care professionals
Residential aged care staff
Equipment may include:
Crash cart/resuscitation trolley
Defibrillator
Oxygen tank with mask or nasal prongs
Laryngoscope
Endotracheal tubes
Ambu-bag
Emergency medications
IV equipment and fluids
Splints
Blankets
Cold packs
Pulsoximeter
ECG
Nebuliser
Bandaging
Instruments
Needles and syringes
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of emergency situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Method of assessment:
Assessment should involve written and/or oral examination as well as simulation, demonstration and production of simulated work samples
Students are also to be assessed during practice placement through supervisor reports, self-reflective journals and observation
Resource implications
Assessment requires access to:
Scope of own work role in medical assisting
RACGP Standards for General Practices
Simulated general practice environment with emergency equipment, supplies and clients
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Related units:
This unit should be assessed in conjunction with:
HLTAP401B Confirm physical health status
HLTMAMP401C Assist with clinical measurements in a medical practice
HLTMAMP402C Assist with clinical procedures in a medical practice
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this competency unit:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Consistency of performance should be demonstrated over the required range of emergency situations relevant to the workplace
Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible
Method of assessment:
Assessment should involve written and/or oral examination as well as simulation, demonstration and production of simulated work samples
Students are also to be assessed during practice placement through supervisor reports, self-reflective journals and observation
Resource implications
Assessment requires access to:
Scope of own work role in medical assisting
RACGP Standards for General Practices
Simulated general practice environment with emergency equipment, supplies and clients
Access and equity considerations:
All workers in the health industry should be aware of access and equity issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities
Related units:
This unit should be assessed in conjunction with:
HLTAP401B Confirm physical health status
HLTMAMP401C Assist with clinical measurements in a medical practice
HLTMAMP402C Assist with clinical procedures in a medical practice
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8324 | HLTMAMP406B | Manage emergency clients in a medical practice | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J095 | HLT43312 | Certificate IV in Medical Practice Assisting | Qualification |