Unit of competency Outline

Date retreived
22/07/2026 10:58 PM AWST

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Sell products and services

Sell products and services

Unit of competency
National Code
AHCMER303A
State Code
D7037
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
22/06/2012
View on TGA
State Implementation and Classification
Approved Date
06/12/2011
Field of Education
080501 - Sales
Original Release Date
06/12/2011
Nominal Hours
35
Description
This unit covers the process of selling products and services and defines the standards required to: identify the potential for a sale; present purchase options to the customer; provide quotations; complete a sale.
Notes
Elements and Performance Criteria
1. Engage customer
  • 1.1. Customer is approached in a timely and professional manner and in line with enterprise procedures.
  • 1.2. Appropriate interpersonal skills are used to engage customer.
  • 1.3. Customers are presented with purchase options that address their needs, and assisted to identify their preferred option.
  • 1.4. Personal and professional limitations in addressing customer needs are identified, and assistance is sought from appropriate personnel when required.
2. Sell products and services
  • 2.1. Prices and quotations are determined on the advice of appropriate personnel and provided to customer.
  • 2.2. Sales are completed in accordance with enterprise requirements and to maximise potential for customer satisfaction.
  • 2.3. Opportunities for "add-on" and repeat sales are identified and responded to in line with enterprise procedures.
3. Maintain products
  • 3.1. Products are handled and stored safely and efficiently in line with manufacturer, enterprise and Occupational Health and Safety (OHS) guidelines.
  • 3.2. Documentation and re-ordering are completed in line with enterprise requirements.
  • 3.3. Own sales techniques are reviewed to enhance future sales results.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole.
Products and services may include:
selling products and services in an agricultural, horticultural or land management context including details and documented data of the enterprise's products and services, and relevant government legislation and regulations.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following:
engage customers
identify the potential for a sale
present purchase options to the customer
provide quotations
complete a sale.
Context of and specific resources for assessment
Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.
Replaces
State Code National Code Title Type
S3653 RTE3905A Sell products and services Unit of competency
Replaced By
State Code National Code Title Type
BAL48 AHCMER303 Sell products and services Unit of competency