Unit of competency Outline

Date retreived
23/07/2026 6:47 AM AWST

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Administer alternative dispute-resolution proceedings

Administer alternative dispute-resolution proceedings

Unit of competency
National Code
PSPCRT016
State Code
AWW28
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
091103 - Legal Studies
Original Release Date
21/07/2016
Nominal Hours
30
Description
This unit describes the skills required to administer alternative dispute-resolution (ADR) proceedings, including mandatory and voluntary proceedings within the court, or referral to other services. It includes communicating and clarifying information with consideration of client needs and diversity and ensuring compliance with ADR procedures or support ADR processing.This unit applies to those working within the court system operating under procedures set by the court.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Arrange compliance with mandatory ADR procedures
  • 1.1 Explain benefits of ADR procedures and answer client’s questions.
  • 1.2 Explain procedural requirements.
  • 1.3 Identify potential difficulties in arranging delivery of services and address or refer them for action.
  • 1.4 Use negotiation and conflict-resolution skills to gain agreement to arrangements and complete documentation.
2. Refer parties to ADR procedures and services
  • 2.1 Assess eligibility for access to ADR services and potential circumstances where ADR may not be appropriate and address or refer them for action.
  • 2.2 Identify legislative and other constraints and take into account when advising on appropriate dispute-resolution process.
  • 2.3 Analyse the issues and the parties’ willingness and capability to assess the most suitable resolution process.
  • 2.4 Explain procedural requirements and confirm understanding.
  • 2.5 Explain impact of ADR proceedings on case management.
3. Support ADR processes
  • 3.1 Outline and implement processes to ensure respect for client’s safety and needs.
  • 3.2 Explain client responsibility and contribution to outcomes and confirm understanding.
  • 3.3 Assist client to prepare for problem solving and negotiation.
  • 3.4 Explain privacy and confidentiality requirements of proceedings.
No information
No information
Replaces
State Code National Code Title Type
D3681 PSPCRT415A Administer alternative dispute-resolution proceedings Unit of competency
State Code National Code Title Type
AZY8 PSP40216 Certificate IV in Court Operations Qualification