Unit of competency Outline
Date retreived
23/07/2026 10:21 PM AWST
23/07/2026 10:21 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide club reception services
Provide club reception services
Unit of competency
National Code
SITXCCS004A
SITXCCS004A
State Code
S6491
S6491
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
30/10/2008
Field of Education
110101 - Hospitality
Original Release Date
30/10/2008
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to provide reception services within a licensed club environment. It requires the ability to deliver quality customer service while assisting customers to comply with club and legislative requirements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Notes
Elements and Performance Criteria
1 Provide information on club services and process memberships.
- 1.1 Provide advice and information on club services and facilities to customers and club members as required.
- 1.2 Explain club membership and club rules clearly, correctly and politely to the public and to members.
- 1.3 Clearly explain membership application forms to applicants and assist them to complete forms if required.
- 1.4 Issue correct membership badges or cards.
- 1.5 Check membership records to verify membership.
- 1.6 Use club reception technology to assist with the provision of services to members.
2 Monitor entry to club.
- 2.1 Check membership badges or cards upon entry to the club.
- 2.2 Assist guests to sign in according to government and organisation requirements.
- 2.3 Check that members and guests comply with dress and age regulations, according to organisation policy.
- 2.4 In a polite manner, inform members and guests who do not comply with dress regulations that entry is not permitted.
- 2.5 Refer disputes over club entry to security, supervisor or other relevant person according to organisation policy.
restaurants and cafes
gaming facilities
shows and attractions
prize nights and special events
games and sporting facilities
gymnasiums and health facilities
member clubs and associations
computer rooms and internet facilities
community courses and training programs
member benefits.
telephones
internal public address system
membership database
membership badge production equipment
scanning equipment for temporary membership documents.
gaming facilities
shows and attractions
prize nights and special events
games and sporting facilities
gymnasiums and health facilities
member clubs and associations
computer rooms and internet facilities
community courses and training programs
member benefits.
telephones
internal public address system
membership database
membership badge production equipment
scanning equipment for temporary membership documents.
Critical aspects for assessment and evidence required to demonstrate competency
Evidence of the following is essential:
ability to offer courteous and friendly service to members and guests within the confines of the club rules and legislative requirements
ability to accurately monitor the entry of club members and guests and issue necessary documentation within typical workplace time constraints and to allow for the efficient flow of people through reception to the club facilities
knowledge of club rules and legislative requirements for entry into the club
ability to process a range of different customer enquiries, membership applications and temporary membership forms, to meet different customer needs and on multiple occasions.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills within a fully equipped industry-realistic club reception environment using appropriate telephones, computers, printers and public address systems
access to current club regulatory documents distributed by state or territory licensing agencies such as plain English legislative publications that outline club entry requirements
use of current club documents outlining policies, procedures, club facilities, membership benefits, costs and dress regulations
interaction with others to demonstrate the interpersonal communication requirements of the unit.
Methods of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to provide club reception services. The following examples are appropriate for this unit:
direct observation of the candidate interacting with customers and providing accurate membership and regulatory information and using club reception technology to assist
role-play to assess ability to provide appropriate customer service
activities to allow the processing of different types of membership applications and club entry documents
oral and written questions on club facilities, membership benefits and costs, rules and legislative requirements
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXCOM001A Work with colleagues and customers
SITXCCS001A Provide visitor information.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Evidence of the following is essential:
ability to offer courteous and friendly service to members and guests within the confines of the club rules and legislative requirements
ability to accurately monitor the entry of club members and guests and issue necessary documentation within typical workplace time constraints and to allow for the efficient flow of people through reception to the club facilities
knowledge of club rules and legislative requirements for entry into the club
ability to process a range of different customer enquiries, membership applications and temporary membership forms, to meet different customer needs and on multiple occasions.
Context of and specific resources for assessment
Assessment must ensure:
demonstration of skills within a fully equipped industry-realistic club reception environment using appropriate telephones, computers, printers and public address systems
access to current club regulatory documents distributed by state or territory licensing agencies such as plain English legislative publications that outline club entry requirements
use of current club documents outlining policies, procedures, club facilities, membership benefits, costs and dress regulations
interaction with others to demonstrate the interpersonal communication requirements of the unit.
Methods of assessment
A range of assessment methods should be used to assess the practical skills and knowledge required to provide club reception services. The following examples are appropriate for this unit:
direct observation of the candidate interacting with customers and providing accurate membership and regulatory information and using club reception technology to assist
role-play to assess ability to provide appropriate customer service
activities to allow the processing of different types of membership applications and club entry documents
oral and written questions on club facilities, membership benefits and costs, rules and legislative requirements
review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
SITXCOM001A Work with colleagues and customers
SITXCCS001A Provide visitor information.
Assessing employability skills
Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.
Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| E2101 | THHBFO09B | Provide club reception services | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| WF743 | SITXCCS302 | Provide club reception services | Unit of competency |
