Unit of competency Outline

Date retreived
22/07/2026 11:39 PM AWST

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Work with involuntary and mandated clients

Work with involuntary and mandated clients

Unit of competency
National Code
CHCCCS029
State Code
AWB51
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
090501 - Social Work
Original Release Date
04/05/2016
Nominal Hours
65
Description
This unit describes the skills and knowledge required to confirm mandated requirements and work with the client in complex situations to support and monitor compliance, including the management of unacceptable behaviour.This unit applies to individuals in many community services contexts who work with clients who have been directed to participate or seek interventions because of legislation or as an outcome of a court order or other mandated process.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Confirm scope of work
  • 1.1 Review information to confirm service and individual worker expectations and responsibilities in relation to mandated requirements
  • 1.2 Clarify information for the client about the required compliance in service interventions and supports
  • 1.3 Obtain feedback on the client’s level of understanding of mandated requirements
  • 1.4 Advise clients of processes and timelines when interpretation and advice may be required from others in complex matters
  • 1.5 Identify and respond to complexities that inhibit the client’s ability to comply with mandated requirements
  • 1.6 Clearly explain organisation policies, procedures and any limitations to the client
2. Implement strategies to assist the client with compliance
  • 2.1 Tailor communication strategies to meet the client’s needs and context
  • 2.2 Consult with the client regularly to ensure that interactions and plans support and maximise opportunities for compliance
  • 2.3 Identify and organise assistance required from other supports or services
3. Monitor compliance with legislative requirements and/or court orders
  • 3.1 Monitor client compliance according to organisation policy and procedures
  • 3.2 Examine cause and effect, and use negotiation strategies to encourage appropriate responsibility and accountability for non-compliant behaviour
  • 3.3 Document and manage non-compliance issues and any related incidents according to organisation requirements
  • 3.4 Discuss with supervisors concerns or repeat issues of client non-compliance according to organisation procedures
4. Manage unacceptable behaviour related to mandated compliance
  • 4.1 Challenge unacceptable behaviour and clearly outline options and opportunities for change using positive encouragement
  • 4.2 Confirm clearly, calmly and objectively with the client the implications of continuing unacceptable behaviour
  • 4.3 Take actions that support the safety of all parties according to organisation procedures
  • 4.4 Use intervention strategies according to an analysis of the situation and organisation policies and procedures
No information
No information
Replaces
State Code National Code Title Type
D2502 CHCFAM518B Work with involuntary and mandated clients Unit of competency