Develop client relationships with employers and establish superannuation systems

Unit of competency Outline

Date retreived
22/07/2026 11:52 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Unit of competency

National Code
FNSSUP503

State Code
AUT29

TGA Status
Replaced

DTWD Status
Replaced

Current Release Number
1.00

Current Release Date
25/03/2015

View on TGA

State Implementation and Classification

Approved Date

16/09/2015

Field of Education

081105 - Investment And Securities

Original Release Date

16/09/2015

Nominal Hours

Description

This unit describes the skills and knowledge required to represent the fund to current and potential employer clients and work with employers to establish superannuation systems. It also covers liaison and troubleshooting functions for employer accounts.It applies to individuals who use specialised industry knowledge, problem-solving techniques and strong communication and interpersonal skills to build relationships and convey complex requirements.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Notes

Elements and Performance Criteria

1. Establish relationship with current and potential employer clients

1.1 Initiate or receive employer contact and establish relationship for ongoing liaison
1.2 Discuss employer system and service needs with client
1.3 Record employer details into organisational database
1.4 Make arrangements for follow up service according to organisational procedures

2. Make analysis of employer needs

2.1 Review employer information technology systems and check for compatibility
2.2 Review employer human resource and superannuation payment systems
2.3 Identify employee information needs
2.4 Identify and note special requirements of employer needs

3. Propose most suitable fund and system for employer clients

3.1 Examine fund and system options to identify best options for employer
3.2 Develop and present proposal to employer
3.3 Follow organisational procedures for ensuring compliance in employer systems
3.4 Discuss and negotiate proposal with employer and make amendments as necessary
3.5 Establish ongoing liaison to respond to employer questions and difficulties
3.6 Prepare and implement successful proposals according to organisational procedures

4. Set up new employer accounts

4.1 Obtain all required information from employer to set up new accounts
4.2 Set up employer accounts and check for accuracy
4.3 Establish employer communication channels
4.4 Distribute confirmation of new accounts according to organisational procedures

5. Provide ongoing liaison and management of accounts

5.1 Maintain employer documentation according to organisational requirements
5.2 Provide employer with ongoing communications regarding progress and implementation of superannuation account
5.3 Provide employer with ongoing contact to respond to enquiries and difficulties
5.4 Respond to employer difficulties, enquiries and/or complaints efficiently and in accordance with organisational procedures
5.5 Manage all transactions of employer account and accurately maintain according to organisational procedures

No information

Replaces

State Code	National Code	Title	Type
D4345	FNSSUP503A	Develop client relationships with employers and establish superannuation systems	Unit of competency

Replaced By

State Code	National Code	Title	Type
OCI17	FNSSUP513	Develop client relationships with employers and establish superannuation systems	Unit of competency

State Code	National Code	Title	Type
AWD2	FNS50715	Diploma of Superannuation	Qualification