Unit of competency Outline
Date retreived
22/07/2026 11:00 PM AWST
22/07/2026 11:00 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Communicate effectively within a community development context
Communicate effectively within a community development context
Unit of competency
National Code
CHCCD515B
CHCCD515B
State Code
WC813
WC813
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/07/2014
Nominal Hours
75
Description
DescriptorThis unit describes the knowledge and skills required to apply higher level communication skills that underpin effective operations within the community development environment
Notes
Elements and Performance Criteria
1. Contribute to the development of effective communication strategies
- 1.1 Develop, promote, implement and review strategies for internal and external dissemination of information as required to maximise effectiveness of community development programs projects and activities
- 1.2 Gather and distribute information in respectful ways which value the integrity and ownership of the information
- 1.3 In developing and implementing strategies, address special communication needs to avoid discrimination in the workplace
- 1.4 Establish channels of communication and review regularly
- 1.5 Use negotiation and conflict resolution strategies where required to promote effective operation of the organisation
- 1.6 Negotiate issues with key stakeholders, community members and staff to facilitate mutually acceptable outcomes
- 1.7 Maintain relevant work-related networks and relationships to meet objectives
- 1.8 Ensure all communication with community members and colleagues is appropriate
2. Represent the organisation to a range of groups
- 2.1 Present relevant, appropriately researched material in internal and external forums, in an appropriate manner
- 2.2 Ensure presentations are clear and sequential and delivered within a predetermined time, and utilise appropriate media to enhance the presentation and address audience needs
- 2.3 Respond to questions from the audience in a manner consistent with organisation standards
- 2.4 Respect and consider differences in views in a way that values and encourages contributions of others
3. Facilitate group discussions
- 3.1 Define and implement mechanisms that enhance effective group interactions
- 3.2 Routinely use strategies that encourage all group members to participate, including seeking and acknowledging contributions from all members
- 3.3 Foster leadership within the group
- 3.4 Support defining and recording of group member roles and responsibilities
- 3.5 Routinely set and follow objectives and agendas for meetings and discussions
- 3.6 Provide relevant information to groups as appropriate to facilitate outcomes
- 3.7 Summarise, affirm and review agreements for action established within the group
- 3.8 Evaluate group communication strategies to promote ongoing participation of all parties
- 3.9 Identify and address the specific communication needs of individuals
- 3.10 Address conflicts between organisation's purpose and group aims
4. Support group participants to produce quality written materials
- 4.1 Ensure writing is succinct and clear and presented in a logical and sequential way to match audience needs and the purpose of the document
- 4.2 Ensure all written documentation produced addresses organisation guidelines and current accepted standards of writing in line with purpose
- 4.3 Prepare and provide appropriate and timely advice to management and group members as required
- 4.4 Support group members to develop written skills
5. Support group participants to engage the media
- 5.1 Determine the appropriate media medium to meet group objectives
- 5.2 Develop an action plan for engagement with the media
- 5.3 Develop cooperative arrangements with media contacts
- 5.4 Provide relevant and succinct information to the media
- 5.5 Support the group to participate in impromptu media interviews
- 5.6 Evaluate success or otherwise of outcomes of media campaign
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Oral, written and non-verbal communication in the organisation can occur with:
Community members and stakeholders
Representatives of organisations
Members of the public
Managers and staff in own and other organisations
Private organisations and consultants
Academic institutions, public sector and community organisations
Colleagues in different locations e.g. regional/central offices
Elected representatives (politicians)
Oral communication can take the form of:
Seeking and conveying information including media interviews
Consulting and advising
Formal and informal presentations to different audiences
Leading discussions and briefings
Negotiating
Chairing and participating in meetings
Conflict resolution
Coaching
Advocacy
Skills development
Written documentation may include:
Minutes of meetings
Recordings of actions or group outcomes
Press releases
Pamphlets and leaflets
Education and promotional materials
Organisation templates
Submissions for funding
Routine and complex reports
Proposals, project plans and spreadsheets
General internal and external correspondence
Speeches, journal articles and marketing materials
Instructions, procedures and policies
Memorandums of understanding
Action plans may include:
Aims and objectives of media campaign
Checklist of key points to be covered
Individual actions and responsibilities
Mechanism for evaluating success of campaign
Relevant and succinct information may include:
Press releases
Support materials
Information on key issues
Preparation materials for media interviews
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Oral, written and non-verbal communication in the organisation can occur with:
Community members and stakeholders
Representatives of organisations
Members of the public
Managers and staff in own and other organisations
Private organisations and consultants
Academic institutions, public sector and community organisations
Colleagues in different locations e.g. regional/central offices
Elected representatives (politicians)
Oral communication can take the form of:
Seeking and conveying information including media interviews
Consulting and advising
Formal and informal presentations to different audiences
Leading discussions and briefings
Negotiating
Chairing and participating in meetings
Conflict resolution
Coaching
Advocacy
Skills development
Written documentation may include:
Minutes of meetings
Recordings of actions or group outcomes
Press releases
Pamphlets and leaflets
Education and promotional materials
Organisation templates
Submissions for funding
Routine and complex reports
Proposals, project plans and spreadsheets
General internal and external correspondence
Speeches, journal articles and marketing materials
Instructions, procedures and policies
Memorandums of understanding
Action plans may include:
Aims and objectives of media campaign
Checklist of key points to be covered
Individual actions and responsibilities
Mechanism for evaluating success of campaign
Relevant and succinct information may include:
Press releases
Support materials
Information on key issues
Preparation materials for media interviews
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment is recommended to be conducted over more than one occasion and include communications with individuals and groups
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace, including testimonials from clients and colleagues etc
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions
Assessment is recommended to be conducted over more than one occasion and include communications with individuals and groups
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place
Method of assessment:
Assessment may include observations, questioning or evidence gathered from the workplace, including testimonials from clients and colleagues etc
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D2246 | CHCCD515A | Communicate effectively within a community development context | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AVC41 | CHCCDE010 | Develop and lead community engagement strategies to enhance participation | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J045 | CHC52312 | Diploma of Community Services (Development and or Humanitarian Assistance) | Qualification |