Unit of competency Outline
Date retreived
23/07/2026 1:08 AM AWST
23/07/2026 1:08 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Process and record information
Process and record information
Unit of competency
National Code
MSMSUP210
MSMSUP210
State Code
AWC28
AWC28
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
04/05/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
04/05/2016
Nominal Hours
13
Description
This unit describes the skills and knowledge required to process information and respond to the information requirements of own job, including the completion of workplace documents, and clearly and concisely providing relevant information to others.This unit applies to personnel who are required to identify routine information requirements, access and process information, provide workplace and technical information within their area of expertise and complete workplace documentation. Information will be conveyed orally and in writing. This unit applies to all work environments.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must also be applied.
Notes
Elements and Performance Criteria
1. Access information
- 1.1 Identify the need for information
- 1.2 Request appropriate information
- 1.3 Access information in accordance with procedures
- 1.4 Comply with security procedures in accessing appropriate information
2. Provide appropriate information
- 2.1 Deal with enquiries promptly and courteously
- 2.2 Confirm details of enquiry by questioning and summarising
- 2.3 Organise information clearly, concisely and logically
- 2.4 Provide information relevant to request in a timely manner and in a form that is appropriate and easily understood
- 2.5 Redirect enquiries to relevant personnel for resolution where outside the own area of responsibility
3. Give and follow routine instructions
- 3.1 Give accurate, clear and concise instructions that are appropriate for the receiver
- 3.2 Interact with others in an efficient, effective, responsive, courteous and supportive manner
- 3.3 Confirm that instructions are understood
- 3.4 Follow prescribed and routine work-related sequences
4. Provide reports
- 4.1 Complete all workplace documentation and reports clearly and accurately
- 4.2 Report all relevant information clearly and concisely
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| W8288 | MSAPMSUP210A | Process and record information | Unit of competency |