Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:
employee
external organisation
individual
internal department.
Organisational requirements may relate to:
preventative maintenance and diagnostic policy
problem solution processes
roles and technical responsibilities in the IT department
vendor and product service level support agreements
work environment.
Documentation may refer to:
audit trails
client training
International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards
maintaining equipment inventory
naming standards
project-management templates and report writing
satisfaction reports
version control.
Software applications may include:
commercial software applications and organisation-specific software:
communication packages
database
graphic
presentation functionalities
spreadsheet
word-processing
presentation applications contained in:
Claris Works
Lotus Suite
Microsoft Office
Star Office
other similar applications.
System may include:
application
business
computers
financial system
information system
management system
network
software.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
identify and document client requirements to customise software applications
design software applications
analyse, implement and review customised software applications
produce documentation for client.
Context of and specific resources for assessment
Assessment must ensure access to:
site where software applications may be customised
use of customisable software applications currently used in industry
client requirements documentation
organisational requirements
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning to assess candidate’s knowledge of a software package and how to modify it, using its built-in structures
direct observation of candidate modifying software applications to meet client requirements
review of:
help-desk documentation prepared by candidate for ongoing support
feedback from client to ensure requirements have been met.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.