Unit of competency Outline
Date retreived
23/07/2026 5:55 PM AWST
23/07/2026 5:55 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Cut over customer premises equipment major upgrades
Cut over customer premises equipment major upgrades
Unit of competency
National Code
ICTTEN4073A
ICTTEN4073A
State Code
D3457
D3457
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
15/04/2014
Field of Education
031309 - Communications Equipment Installation And Maintenance
Original Release Date
15/04/2014
Nominal Hours
35
Description
This unit describes the performance outcomes, skills and knowledge required to cut over major equipment and network upgrades in customer premises. It involves cut over works, testing and rectifying problems. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Prepare for the cut over
- 1.1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
- 1.2. Notify customer for site access, security arrangements and location details of customer equipment for major upgrade
- 1.3. Identify site hazards and notify appropriate personnel to make site safe
- 1.4. Prepare a cut over plan and seek approval from customer
- 1.5. Complete functional testing of new systems and equipment prior to cut over to minimise system downtime
- 1.6. Notify network carrier of cut over details to prevent unnecessary alarm call outs and reports
- 1.7. Organise system backup from support personnel
2. Cut over the system and equipment into service
- 2.1. Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to occupational health and safety (OHS) and environmental requirements
- 2.2. Conduct tests according to technical manuals and specifications to complete installation task
- 2.3. Analyse test results to verify system compatibility and interoperability with existing system
- 2.4. Rectify any problems if required
3. Finalise work and clean up worksite
- 3.1. Complete documentation containing installation details and test records
- 3.2. Amend site records to show existing equipment layout
- 3.3. Organise customer training in the new or modified system
- 3.4. Clean up and restore site to customer satisfaction
- 3.5. Collect and dispose of waste material and debris according to environmental requirements
- 3.6. Notify customer of job completion to obtain sign off and present with a copy of documentations
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
Australian Construction Industry Forum (ACIF) standards and codes AS/ACIF S008:2006 and AS/ACIF S009:2006
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
cabling security codes and regulations
Environmental Protection Acts
OHS.
Customer may be:
asset manager
contractor
nominated customer representative
project manager
service provider.
Customer equipment may include:
alarms systems
internet protocol (IP) private branch exchange (PBX)
IP PBX server
IP security systems
internet protocol TV (IPTV)
network management addition
PBX
session initiation protocol (SIP)-enabled unified communication (UC) system
video conferencing equipment
voice over internet protocol (VoIP) gateway
worldwide interoperability for microwave access (WiMAX) CPE.
Major upgrade may include:
network capacity upgrade
network major software upgrade
network services upgrade
network technology upgrade
system integration.
Hazards may include:
building debris
earth potential rise (EPR)
glass fibre
live power lines
manual handling
mud and water
natural gas and other gas build up
optical fibre cable may contain hazardous light
radio frequency (RF) equipment emitting radiation
remote power feeding services which operate at above telecommunications network voltage (TNV)
vermin.
Cut over plan may include:
access and security arrangements
after hours access
contingencies
contingency plans
customers communication priorities
customers communications needs
downtime
installation of backup equipment
provision of temporary services
testing procedures
timing and disruption to services.
Network carrier refers to:
asset owner
internet service provider
service provider.
Support personnel may include:
help desk
IT support
network operations support
vendor backup.
Cut over works may include:
commission of new system
installation of new additional equipment
installation of new software
integration of new equipment into existing system
jumpering of bypass connection
provision of temporary service
removal of redundant equipment
test on new system.
OHS and environmental requirements may include:
decommissioning and isolating worksite and lines prior to commencement
identifying other services, including power and gas
personal protective clothing:
earmuffs
gloves
head protection
kneepads
masks
protective suits
safety boots
safety glasses
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
special access requirements
suitable light and ventilation
environmental considerations:
clean-up protection
stormwater protection
waste management.
Tests may include:
ability to make and receive a call
configuration
diagnostic
programme checks
routing
software
switching
traffic measurement
transmission.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Relevant legislation, codes, regulations and standards may include:
Australian Construction Industry Forum (ACIF) standards and codes AS/ACIF S008:2006 and AS/ACIF S009:2006
AS Communications Cabling Manual (CCM) Volume 1
AS/NZS 3000:2007
AS/NZS 3080:2003
AS/NZS 3084:2003
AS/NZS 3085.1:2004
AS/NZS IEC 61935.1:2006
AS/NZS IEC 61935.2:2006
AS/NZS ISO/IEC 14763.3:2007
AS/NZS ISO/IEC 15018:2005
AS/NZS ISO/IEC 24702:2007
cabling security codes and regulations
Environmental Protection Acts
OHS.
Customer may be:
asset manager
contractor
nominated customer representative
project manager
service provider.
Customer equipment may include:
alarms systems
internet protocol (IP) private branch exchange (PBX)
IP PBX server
IP security systems
internet protocol TV (IPTV)
network management addition
PBX
session initiation protocol (SIP)-enabled unified communication (UC) system
video conferencing equipment
voice over internet protocol (VoIP) gateway
worldwide interoperability for microwave access (WiMAX) CPE.
Major upgrade may include:
network capacity upgrade
network major software upgrade
network services upgrade
network technology upgrade
system integration.
Hazards may include:
building debris
earth potential rise (EPR)
glass fibre
live power lines
manual handling
mud and water
natural gas and other gas build up
optical fibre cable may contain hazardous light
radio frequency (RF) equipment emitting radiation
remote power feeding services which operate at above telecommunications network voltage (TNV)
vermin.
Cut over plan may include:
access and security arrangements
after hours access
contingencies
contingency plans
customers communication priorities
customers communications needs
downtime
installation of backup equipment
provision of temporary services
testing procedures
timing and disruption to services.
Network carrier refers to:
asset owner
internet service provider
service provider.
Support personnel may include:
help desk
IT support
network operations support
vendor backup.
Cut over works may include:
commission of new system
installation of new additional equipment
installation of new software
integration of new equipment into existing system
jumpering of bypass connection
provision of temporary service
removal of redundant equipment
test on new system.
OHS and environmental requirements may include:
decommissioning and isolating worksite and lines prior to commencement
identifying other services, including power and gas
personal protective clothing:
earmuffs
gloves
head protection
kneepads
masks
protective suits
safety boots
safety glasses
safe working practices, such as the safe use and handling of:
asbestos
chemicals
materials
tools and equipment
work platforms
special access requirements
suitable light and ventilation
environmental considerations:
clean-up protection
stormwater protection
waste management.
Tests may include:
ability to make and receive a call
configuration
diagnostic
programme checks
routing
software
switching
traffic measurement
transmission.
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop and implement a cut over plan
identify and organise resources including customer resources necessary to complete the cut over
conduct relevant tests and interpret test results
identify and resolve problems.
Context of, and specific resources for assessment
Assessment must ensure:
site where cut over can be conducted
use of plant, tools and equipment currently used in industry
relevant regulatory and equipment documentation that impact on work activities.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.
direct observation of the candidate performing cut over procedures of CPE
review of cut over plans, installation documents and records prepared by the candidate
oral or written questioning to assess knowledge of cut over and CPE installation procedures.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN4072A Effect changes to existing customer premises equipment systems and equipment
ICTTEN4076A Complete equipment and software upgrades.
Aboriginal people and other people from a non-English speaking background may have second language issues
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
develop and implement a cut over plan
identify and organise resources including customer resources necessary to complete the cut over
conduct relevant tests and interpret test results
identify and resolve problems.
Context of, and specific resources for assessment
Assessment must ensure:
site where cut over can be conducted
use of plant, tools and equipment currently used in industry
relevant regulatory and equipment documentation that impact on work activities.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.
direct observation of the candidate performing cut over procedures of CPE
review of cut over plans, installation documents and records prepared by the candidate
oral or written questioning to assess knowledge of cut over and CPE installation procedures.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:
ICTTEN4072A Effect changes to existing customer premises equipment systems and equipment
ICTTEN4076A Complete equipment and software upgrades.
Aboriginal people and other people from a non-English speaking background may have second language issues
Access must be provided to appropriate learning and assessment support when required.
Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.
In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.
Where applicable, physical resources should include equipment modified for people with special needs.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AWD42 | ICTTEN407 | Cut over customer premises equipment major upgrades | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| W806 | ICT40110 | Certificate IV in Optical Networks | Qualification |
| J821 | ICT40713 | Certificate IV in Telecommunications Network Design | Qualification |
| J820 | ICT40613 | Certificate IV in Telecommunications Networks Technology | Qualification |
| W811 | ICT40610 | Certificate IV in Telecommunications Networks Technology | Qualification |