Unit of competency Outline

Date retreived
23/07/2026 6:54 AM AWST

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Work effectively with people experiencing or at risk of homelessness

Work effectively with people experiencing or at risk of homelessness

Unit of competency
National Code
CHCCH427A
State Code
D2280
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
15/07/2014
Field of Education
090501 - Social Work
Original Release Date
15/07/2014
Nominal Hours
80
Description
DescriptorThis unit describes the knowledge and skills required for working with people who are experiencing homelessness or risk of becoming homeless, including women and children experiencing family violence
Notes
Elements and Performance Criteria
1. Develop knowledge of causes and impacts of homelessness
  • 1.1 Demonstrate consideration of the changing social, political and economic context in which homelessness occurs
  • 1.2 Demonstrate understanding of the historical context of homelessness, supported housing, transitional housing and crisis housing
  • 1.3 Demonstrate understanding of the structural causes which allow and maintain homelessness
  • 1.4 Apply knowledge of the current issues which impact on homelessness
  • 1.5 Identify additional barriers in accessing safe, secure housing for people in specific circumstances experiencing homelessness or risk of becoming homeless
  • 1.6 Demonstrate understanding of the complexity surrounding family violence
  • 1.7 Collect and use the views of key stakeholders andrepresentatives from relevant target groups when collecting information about homelessness
2. Demonstrate commitment to the central philosophies and legal requirements of working with people who are experiencing homelessness or risk of becoming homeless
  • 2.1 Demonstrate consideration and understanding of the underpinning values and philosophies of working with people who are experiencing homelessness or risk of becoming homeless
  • 2.2 Work within relevant service standards and guidelines
  • 2.3 Demonstrate understanding of the legal requirements when dealing with young people who are experiencing homelessness or risk of becoming homeless
  • 2.4 Demonstrate understanding of the legal requirements when dealing with people who are experiencing family violence
  • 2.5 Demonstrate understanding of duty of care requirements and the law of negligence in delivering services to those experiencing homelessness or risk of becoming homeless
  • 2.6 Demonstrate a commitment to access and equity principles in all work
  • 2.7 Where appropriate, ensure opportunities are provided for client participation in service planning and support activities
  • 2.8 Identify personal values and attitudes regarding homelessness and take these into account when planning and implementing work activities
3. Develop a professional rapport with people who are experiencinghomelessness or risk of becoming homeless
  • 3.1 Conduct interpersonal communication in a manner that enhances a client-centred approach consistent with organisation standards
  • 3.2 Communicate with clients respectfully and in a manner that builds trust
  • 3.3 Consider cultural sensitivities in communication techniques and adapt style and language to accommodate different cultural values and practices
  • 3.4 Recognise how one's own ethnicity, religion, class and gender will affect interactions with clients
  • 3.5 Recognise the communication needs of clients who are experiencing homelessness or risk of becoming homeless
  • 3.6 Define boundaries and use communication skills that will establish a trusting and respectful relationship
  • 3.7 Take appropriate measures to resolve conflict and interpersonal differences
4. Address issues associated with people who are experiencing homelessness or risk of becoming homeless
  • 4.1 Evaluate personal safety of those experiencing homelessness or risk of becoming homeless
  • 4.2 Make appropriate referrals to ensure client's safety requirements are met
  • 4.3 Recognise trauma and refer to appropriate personnel or services
  • 4.4 Evaluate issues impacting on the person's homeless situation and modify approach appropriately
  • 4.5 Support clients to deal with a range of complex issues
  • 4.6 Work with client to identify potential solutions to complex issues raised including referral to appropriate services and personnel
  • 4.7 Support clients to deal with discrimination
  • 4.8 Advocate as required to facilitate addressing of issues on behalf of people who are experiencing homelessness or risk of becoming homeless
5. Support people who are experiencing homelessness or risk of becoming homeless
  • 5.1 Advocate and negotiate in conjunction with clients where appropriate
  • 5.2 Support clients to advocate and/or negotiate on their own behalf
  • 5.3 Effectively negotiate and create access pathways with support services and the full range of social and private housing providers
  • 5.4 Use a range of advocacy techniques to support people from differing cultural backgrounds, in addition to gender sensitive and age appropriate practice
No information
No information
Replaced By
State Code National Code Title Type
WC819 CHCCH427B Work effectively with people experiencing or at risk of homelessness Unit of competency