Unit of competency Outline

Date retreived
22/07/2026 9:49 PM AWST

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Ensure the confidentiality, privacy and security of customer information

Ensure the confidentiality, privacy and security of customer information

Unit of competency
National Code
TLIP2039
State Code
AVI14
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
19/10/2015
View on TGA
State Implementation and Classification
Approved Date
23/02/2016
Field of Education
029901 - Security Science
Original Release Date
23/02/2016
Nominal Hours
15
Description
This unit involves the skills and knowledge required to apply principles and requirements relating to confidentiality, privacy and security of information collected, when providing services to customers.It includes maintaining the confidentiality, privacy and security of customer personal information under legislation, and organisational policies and procedures. It also includes working within accepted codes of conduct and following confidentiality, privacy and security provisions.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Work within accepted codes of conduct
  • 1.1 Work requirements and/or delegated task/s are confirmed with relevant personnel
  • 1.2 Types of information required to be collected from customers is identified and confirmed to be in accordance with organisational and legislative requirements
  • 1.3 Customers are treated professionally and with respect when collecting personal data
2 Follow confidentiality and privacy procedures
  • 2.1 Information and requests for information are assessed with regard to what is and what is not disclosable
  • 2.2 Discretion and judgement is used in all communications
  • 2.3 Customer-related matters are only discussed with appropriate personnel
  • 2.4 Advice and clarification is sought from relevant personnel where potential confidentiality issues arise in dealings with information or requests for information
3 Follow security procedures
  • 3.1 Customer information and other confidential documentation is secured appropriately
  • 3.2 All documents required by legislation to be stored for certain periods are clearly labelled and stored securely in accordance with organisational policies and procedures
No information
No information
Replaces
State Code National Code Title Type
WI841 TLIP2039A Ensure the confidentiality, privacy and security of customer information Unit of competency
Replaced By
State Code National Code Title Type
ODX69 TLIP0003 Ensure the confidentiality, privacy and security of customer information Unit of competency